Baggage Agent

Job Title

Bag Runner

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Bag Runner is responsible for transporting, sorting, and delivering passenger baggage within airport facilities to ensure timely movement between terminals, baggage areas, aircraft operations, and customer service locations. This role supports efficient baggage handling, minimizes delays, and helps ensure customer satisfaction through accurate and timely baggage movement while maintaining safety and security standards.

What You Will Be Doing

• Transport baggage between terminals, baggage claim areas, ticket counters, aircraft staging areas, and designated airport locations
• Assist with locating, recovering, and delivering delayed, misplaced, or priority baggage
• Coordinate with airline staff, baggage service offices, ramp teams, and airport personnel regarding baggage movement and delivery priorities
• Load, unload, move, and organize baggage carts, containers, and equipment safely and efficiently
• Verify baggage tags, claim information, and routing details to ensure accurate bag delivery and handling
• Respond to urgent baggage requests and assist with time-sensitive transfers or missed connection baggage
• Maintain accurate documentation and reporting related to baggage transfers, deliveries, or discrepancies
• Follow all airport, airline, and company safety, security, and operational procedures
• Conduct routine inspections of carts and equipment and report safety concerns or operational issues
• Maintain a professional appearance and provide courteous service when interacting with passengers and airport stakeholders
• Support operational needs during irregular operations, peak travel periods, and weather-related disruptions
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Ability to stand, walk, bend, kneel, and work for extended periods
• Ability to lift, push, pull, and carry baggage and equipment, frequently up to 50 pounds and occasionally more with assistance
• Ability to work indoors and outdoors in varying weather conditions and airport operational environments
• Fast-paced airport environment with exposure to moving equipment, varying temperatures, noise, and operational deadlines
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• High school diploma or GED
• Must be 18 years of age or older
• Ability to work in a fast-paced and time-sensitive environment
• Strong attention to detail and organizational skills
• Ability to follow written and verbal instructions
• Basic communication and teamwork skills
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous airline experience
• Previous baggage handling experience preferred

Pay: $13.00 USD

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.