Parts Sales Professional

Job Title

Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Responsibilities:

• Quickly establish rapport and relationship with customers
• Provides quality customer experience through knowledge, use of systems, and process execution
• Provides parts recommendations including alternatives that meet customers' needs
• Fulfills online orders in timely manner and places in will call area
• Effective use of computer applications including Sales Manual, JD Parts, Parts Expert, JD Point, PartsAdvisor, barcode system and Dealer Business System
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools and equipment in good working order
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company's reputation and image in the community is consistent with company Core Values

Requirements:

• High School diploma or equivalent experience
• Ability to connect with customers, maintain professional image, establish rapport
• Understands basic selling processes
• Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
• Experience working both independently and in a team setting
• Physical ability to lift items weighing up to 75 lbs.
• Highly developed interpersonal, organizational and communication skills
• Basic parts and machinery knowledge

Success Profile:

• Achieves $1,000,000 average parts sales per parts counter salesperson in a rolling 12-month period
• Maintains 28% to 32% gross margin on sales
• Contributes to the freight recovery goal of breakeven
• Contributes to overall net promoter score of greater than 75%