IT - Technology Architect | Network | Contact Center Communication Protocols

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Band Technical Project Manager - Contact Center Programs / JL6 Work Location Richardson, TX. 75082 Contract Duration 12 Months Skill Set Google CCAI/Dialog Flow Contact Center technologies PMP Scrum Role: Technical Project Manager - Contact Center Programs Lead complex contact center initiatives with strong technical acumen. Engage senior/executive client leadership and manage matrixed teams effectively. Communicate confidently and operate independently with minimal guidance. Simplify complex concepts into clear presentations for leadership. Strong understanding of AI-driven contact center solutions. Experience 15 years in project/program management, with at least 10 years in contact center or customer experience programs. PMP or Agile/Scrum certification is a plus. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities. #J-18808-Ljbffr