Frontline IT Support Engineer - ServiceNow & KB Mastery

A leading tech support firm in Nashville, Tennessee is looking for an L1 Support Engineer as the first point of contact for incoming tickets. The role involves monitoring application support queues, triaging tickets, and resolving documented issues, with a strong emphasis on written communication and structured problem-solving. Candidates should have 1–3 years of IT support experience and familiarity with ServiceNow, SQL basics, and authentication protocols. No development background is required, and there is no on-call obligation. #J-18808-Ljbffr Internetwork Expert