Business System Analyst - Agentic AI & Conversational Systems

Job Title

Act as a bridge between business stakeholders and the AI engineering team for agentic AI initiatives.

Elicit, analyze, and document business requirements and user journeys for AI-powered assistants and chatbots.

Translate business needs into:

• Functional requirements
• User stories and acceptance criteria
• Conversation flows and agent behaviors

Work closely with AI Engineers to support:

• Migration of legacy RASA-based workflows into agent-driven AI architectures
• Definition of agent goals, tools, decision logic, and success criteria

Define and document use cases for intelligent assistants such as booking, tracking, issue resolution, and notifications.

Collaborate with Product, UX, and Engineering teams to ensure consistent and intuitive user experiences.

Support UAT, validation, and business sign-off of AI-driven solutions.

Maintain clear documentation for workflows, assumptions, dependencies, and system behavior.

Required Skills & Qualifications

• Strong experience as an IT / Business Analyst working with software or AI-driven systems.
• Prior exposure to chatbots or conversational AI platforms such as RASA (intent, entity, dialogue concepts).
• Ability to define end-to-end workflows, decision trees, and conversational flows.
• Solid understanding of AI concepts including LLMs, agent-based workflows, and RAG (conceptual level).
• Experience writing clear user stories, acceptance criteria, and functional specifications.
• Strong communication skills with the ability to work across technical and non-technical stakeholders.
• Familiarity with Agile / Scrum delivery models.