Forward Deployed Engineer (Founding Customer Engineer)

About the Role This is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built. What You’ll Do Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows Serve as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product team Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently Define and document the customer engineering playbook from scratch What We’re Looking For Required 0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager) Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions Hands-on experience building automation workflows to scale customer-facing tasks ( scripting , APIs , or low-code/no-code tools ) Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions Ability to work cross-functionally and translate customer needs into concrete product improvements Experience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plus Requirements & Eligibility Must be authorized to work in the United States without visa sponsorship Must be able to work on-site in San Francisco, CA #J-18808-Ljbffr Gravity Engineering Services Pvt Ltd.