Member Service Representative II

Job Description

Job Description

Member Service Representative II (MSR II)Build a Career Where You're ValuedAt 1st Community Credit Union, we believe great work starts with taking care of our people. As a growing, member-focused financial institution serving 14 counties across Western Wisconsin, we're proud to offer more than just a job-we offer a supportive workplace where you can build your career, make a difference in your community, and be part of a team that values balance, collaboration, and purpose.We're looking for a friendly and detail-oriented Member Service Representative II (MSR II) to join our Tomah team!Location: Tomah, WISchedule: Full-time, 40 hours per weekWhy You'll Love Working HereWe want our employees to feel appreciated, supported, and rewarded for the work they do. As part of the 1st Community Credit Union team, you'll enjoy:Health, dental, and vision insurance401(k) plan with up to a 5% employer matchLife insurance and long-term disability coverageVoluntary coverage options, including accident, critical illness, and cancer coverageGenerous vacation, personal, and sick timePaid holidaysEducational reimbursement to support your continued growth and developmentCasual dress code Recognition & rewards program A team-oriented, supportive culture where your ideas and contributions matterOpportunities for professional development and career growthThe opportunity to make a meaningful difference for members and the communities we serveOur CultureAt 1st Community Credit Union, our values are more than words. Community, Communication, Courage, and Collaboration shape how we work together and how we serve our members.We believe in supporting one another, continuously improving, celebrating success, and creating an environment where employees can grow both personally and professionally.If you're looking for a workplace where you can build relationships, be recognized for your contributions, grow your skills, and make a difference, we'd love to have you join our team.What You'll DoAs an MSR II, you'll help create a positive member experience by:Providing friendly, professional service to membersProcessing transactions and maintaining accurate cash systemsOpening and servicing member accountsAssisting with debit cards, wires, account maintenance, and general inquiriesSupporting day-to-day branch operationsHelping resolve member concernsIdentifying member needs and connecting them with helpful credit union products and servicesWhat We're Looking ForWe're looking for someone who:Has at least one year of financial institution experienceEnjoys helping people and building strong relationshipsCommunicates clearly and professionallyIs detail-oriented and accurateCan manage multiple priorities in a fast-paced environmentWorks well as part of a teamIs eager to learn, grow, and contribute 1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.