Health Technician (Telehealth Clinical)

Job Title

Job Description

Major duties include:

Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.

Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.

Serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.

Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.

Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.

Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.

Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system.

Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.

Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.

Providing patient education via approved materials.

Supporting the Veteran in completing patient satisfaction surveys.

Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.

Work Schedule: Monday - Friday 7:30 am - 4:00 pm Compressed/Flexible: Not Authorized.

Telework: Adhoc available.

Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized.