Call Taker

The JobUnder general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers. Performs other duties as assigned. Distinguishing Characteristics The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents utilize protocol assessments and exercise discretion while applying established procedures to ensure accurate and timely response.Examples of Duties: Duties may include, but are not limited to, the following:Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.Screens incoming calls to determine nature and urgency.Applies protocol questioning, provides pre-arrival instructions and adjusts urgency as needed according to guidelines.Provides general information to the public regarding regulations and department policies; transfers low acuity, or non-emergency calls to appropriate agencies.Provides vacation and temporary relief as required.Provides other duties as required.Minimum RequirementsTyping: Typing speed of 30 WPM Conditions of Employment:Examination: There will be an evaluation of qualifications based on a review of a skills battery assessment.Background: Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination.Shifts: Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and graveyard shifts, as required to meet operational needs.Selection ProcessApplication Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application as soon as possible for immediate consideration. Applications will be accepted until sufficient applications are received; recruitment may close at any time without notice. Applications will be referred directly to the hiring department for consideration. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.BenefitsCONFIRE offers a comprehensive benefits program for eligible employees. Benefit eligibility, plan options, employer contributions, leave accruals, and other employment terms vary based on classification, employment status, employee group, bargaining unit, and the applicable Memorandum of Understanding.Available benefits may include:Medical, dental, and vision coverageRetirement through the San Bernardino County Employees' Retirement Association457(b) deferred compensationEmployer-paid and voluntary life insuranceAccidental death and dismemberment insuranceHealthcare flexible spending and dependent-care accountsVacation, holiday, sick and other paid leaveDisability and protected-leave programsEmployee assistance and wellness resourcesTuition reimbursement and other negotiated programsCandidates should review the benefit summary for the employee group associated with the position. Current benefit summaries, plan information, labor agreements, and additional resources are available:Labor Agreements Benefit Summaries and Plan InformationBenefits are subject to eligibility requirements and may change. The applicable Memorandum of Understanding, compensation plan, benefit plan document, and official job announcement govern if there is a conflict with this summary. Confire JPA