Medical Assistant Receptionist

Job Description

Job Description

Medical Assistant/Receptionist (FT)

  POSITION SUMMARY  

• Performs a variety of patient care activities and assists physicians.
• Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.
• Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.
• Triages patients.
• Answers patient calls.
• Stocks supplies.
• Meets office protocols.

  OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

  QUALIFICATIONS

1. Knowledge, Skills and Abilities
   • Excellent customer service skills.
   • Reads and understands the English language.
   • Ability to think critically and analytically with little or no supervision
   • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
   • Ability to process information and prioritize
   • Possesses exceptional verbal and written communication skills
   • Possesses independent work habits, is self-reliant and self-directed
   • Ability to learn, adapt, and change as required by the job functions
   • Ability to maintain absolute confidentiality of material and information accessed and reviewed
   • Basic computer literacy
   • Ability to move freely, reach, bend, and complete light lifting
   • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
   • Ability to maintain attendance to meet standard job practices

1. Education
   • High School diploma or GED required. Medical assistant certification required.
2. Licensure
   • Medical Assistant certification preferred
3. Experience
   • 1+ years physician practice related experience or equivalent preferred.
4. Interpersonal skills

1. Essential technical/motor skills
2. Essential physical requirements
   • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75%

1. Essential mental requirements

1. Essential sensory requirements
2. Other
   • Experience with Microsoft Word and Excel preferred.
   • Excellent customer service skills required.
   • Patient care clinical skills required.
   • Bilingual, Spanish fluency, both written and speaking skills desired.

1. Equipment used

  OTHER QUALIFICATIONS

1. Exposure to hazards (body fluid exposure level)
   • Level I

1. Age of Patient Populations Served
   • Infants 30 days - 1 year
   • Children 1 - 12 years
   • Adolescents 13 - 18 years
   • Adults 19 - 70 years
   • Geriatrics - 70+ years

  STANDARDS OF PERFORMANCE

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.

  JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. 
• Patient Check in/Check out requirements including:
  • Greets and assists all patients and visitors within the office and by telephone.

score: N/A

• Verify complete patient, guarantor and relative information upon patient check-in/check-out. Make every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number, legal name, date of birth and address.

score: N/A

• Responsible and accountable for tasks necessary to properly identify, register, check-in/check-out patients in the practice management system all patients presenting for service. Must maintain acceptable accuracy rates.

score: N/A

• Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders.

score: N/A

• Scheduling – Patient flow, obtaining required paperwork including:
  • Appropriately schedule patient appointments by following the practices procedures for scheduling/ rescheduling. Notifying patient of appropriate payment requirements.

score: N/A

• Ensure patient flow is professional, patient friendly and within department established time standards.

score: N/A

• Ensure all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc.

score: N/A

• Ensure office protocol for scheduling follow-up appointments is followed.

score: N/A

• Assist in referral/testing/ASU appointments, ensuring that authorization/precert/referrals for office visits are obtained.

score: N/A

• Accounting- obtaining method of payment from patient, balancing daily receipts including:
  • In the case of self pay patients, patients whose insurance does not cover visits or patients presenting for office procedures, collect appropriate payments for services to be rendered prior to the patient receiving services.

score: N/A

• Identify third party payor coverage, ensure payor has been verified within the past three months and if not, immediately follow up with office staff who is verifying insurance prior to the patient receiving services.

score: N/A