Customer Service Representative

Customer Service Representative

Are you a customer-focused professional looking for a stable and rewarding career in the propane industry? Advanced Propane is seeking a Customer Service Representative (CSR) to be the first point of contact for our customers, handling a high volume of calls while providing top-tier service. This role offers the opportunity to work with a locally owned company that values work-life balance, job stability, and career growth.

Advanced Propane's Core Focus:

• Taking care of people

Advanced Propane's Core Values:

• Always be committed to the customer and to the team.
• Strive for excellence.
• Maintain accountability.
• Do the right thing, even when it's hard.

Why Join Advanced Propane?

• Work-Life Balance: Enjoy a set schedule of Monday to Friday work hours (8:00 AM 4:30 PM)
• Benefits Package: We offer a comprehensive benefits package, including health insurance, dental, vision, 401(k), holiday pay, paid time off (PTO), and performance bonuses.
• Career Growth: Expand your skills and career with opportunities for advancement within the company. We offer regular training, support for certifications, and potential for leadership roles.
• Safety Commitment: We prioritize safety and modern equipment to ensure the well-being of all our employees.

Key Responsibilities:

• Serve as the first point of contact for customers, answering a high volume of incoming calls in a courteous and professional manner.
• Greet and assist walk-in customers, addressing inquiries and processing payments.
• Process customer orders, schedule deliveries, and coordinate service requests.
• Provide product and service information while troubleshooting customer concerns.
• Maintain accurate customer records and update account information as needed.
• Communicate with drivers and service technicians, creating work orders to ensure timely service and deliveries.
• Handle billing inquiries, process payments, and assist with account management.
• Perform general receptionist duties, such as managing mail, filing documents, and assisting with office administrative tasks.
• Support other departments as needed to ensure seamless customer service.

Qualifications & Skills:

• Previous customer service or receptionist experience, preferably in the propane, contracting, fuel, or energy industry.
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls while maintaining a professional and friendly demeanor.
• Proficiency in computer systems, including CRM software and Microsoft Office.
• Strong organizational and multitasking skills in a fast-paced environment.
• Problem-solving mindset with the ability to remain calm under pressure.

Physical Requirements:

• Ability to lift up to 25 lbs.
• Comfortable working in an office environment