Service Desk Analyst

Onsite role Shift: 8.00 AM - 4.30 PM Must be able to lift at least 50 pounds. IT Call Center Experience preferred. Able to handle call volume of up to 30 calls per day. People/Customer Service skills required. Printer Administration and Troubleshooting: Server Print Queue and local Queues. Active Directory Management: Able to navigate Different OUs. Able to look up attributes. Able to reset password and unlock accounts. iOS Management, Support, and Deployment: Setting up new phones/iPads. Resetting iTunes accounts. Resetting network settings. Backup/Restore device data. Video Conferencing: Cisco WebEx. MS Teams. Cisco Presence video solutions. Network Troubleshooting: Internal vs external. VPN. LTE. WiFi. Application Troubleshooting: Account permission. Compatibility settings. Browser vs installed. Remote Support: MSRA. RDP. Teams. WebEx. Hardware Deployment. ServiceNow: Ticket management. Ticket assignment.