Rental Associate

Customer Service Representative

Responsible for performing customer service, taking care of reservations for company owned rentals and also private resident owned rentals, checking in guests for rentals, handling guest issues as needed, supervising rental housekeeping and schedules.

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Performance Objectives:

• Customer service skills, meet and greet new residents and guests
• Computer skills with QuickBooks, Word, Outlook, Campspot and Rent Manager
• Reviewing Contracts with Renter's & Owner's as needed
• Train team members and assist with front desk operations as needed.
• Handling issues with rental units should repairs need to be made
• Keeping proper files on Resident Rentals and RR Rental Units
• Answering phones and being able to answer questions for guests
• Performs other related duties as assigned

Key Competencies:

1. Customer Service Excellence: Providing outstanding service to guests, anticipating their needs, and exceeding their expectations.
2. Effective Communication: Clearly and effectively communicating with guests, colleagues, and service providers.
3. Organizational Skills: Managing multiple tasks, reservations, and requests efficiently. Multitasking, time management, attention to detail, and prioritization.
4. Problem-Solving and Resourcefulness: Addressing and resolving guest issues quickly and efficiently, often requiring creativity and resourcefulness. Critical thinking, adaptability, decision-making, and resourcefulness.
5. Local Knowledge and Networking: Being well-informed about local attractions, services, restaurants, and events, and having a network of reliable service providers. Research, networking, up-to-date knowledge of the local area, and negotiation.

Education & Experience:

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Oral & written communication skills.
• Organization, Reading skills & time management.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Physical Requirements:

• Physical Activities: Lifting, bending, kneeling, reaching overhead.
• Lifting requirements: Up to 20 lbs.
• Working Conditions: Work in a fast-paced environment and able to stay calm during these conditions.

Benefits:

• PTO
• Working in an inclusive community
• Complimentary stay at one of our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to View email address on click.appcast.io.