Operations Manager

Job Description

Job Description

When it comes to gearbox repairs and rebuilds, Bearing Headquarters is the best. We can repair or rebuild any brand — even custom boxes. We can fully recondition many machine parts, including rollers and trunion wheels.

We also perform spray metalizing and hard surfacing. The additional metal replaces eroded machine parts and saves you money by extending the life of your machinery.

We are looking for an Operations Manager who would be responsible for monitoring the day-to-day operations of their location, ensuring exceptional customer service, efficient workflows, and compliance with company standards. Duties include monitoring employees, providing a friendly, professional and well-organized office, warehouse and facility. All customer requests, no matter what their source, are managed with equal attention to ensure every BHQ customer receives the respect, time, and care needed to meet or exceed their expectations. The Operations Manager plays a vital role in upholding and surpassing our “Service First” commitment.  This role drives performance, and ensures the location meets service, operational, and financial goals.

Benefits:

• Medical, dental and vision insurance
• 401k
• Life insurance
• Employee Assistance Program
• Paid time off

Responsibilities:

• Ensure accurate review and coordination of quote and order processing across multiple channels, including EDI, portals, web, and consignment.
• Respond to customer inquiries via phone, email, or in-person regarding order status, delivery issues, or product availability.
• Coordinate with various personnel including warehouse and shipping staff to resolve discrepancies in orders, shipments, or inventory.
• Oversee location operations, ensuring compliance with company policies, industry regulations, and service standards.
• Provide training for location staff, including customer service representatives, operations associates, and support staff.
• Oversee cash handling, account transactions, quotes, orders and other operational processes to ensure accuracy and compliance.
• Support customer account maintenance related to pricing, rebate renewals, returns, credits and freight recovery.
• Participate fully with SPE initiatives, including Purchasing and Billing as outlined in the centralized process.

Requirements:

• High School Diploma or Equivalent GED required
• 5+ years of experience in location operations, customer service, or related management role preferred
• Experience in industrial product sales or wholesale distribution preferred, but not required
• Proven leadership experience managing teams in a customer-facing environment.
• Strong problem-solving, organizational, and communication skills.
• Knowledge of compliance requirements, operational policies, and customer service best practices.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP/WMS systems a plus.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-job-fair-10-2026/

Rockford Job Fair
Thursday, October 29, 2026
10:00AM - 12:30PM
Radisson Hotel & Conference Center Rockford
200 South Bell School Road
Rockford, IL 61108

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-job-fair-10-2026/