Registration Coordinator

Registration CoordinatorUW Oshkosh Center for Community Development, Engagement and Training (CCDET) is an outreach department on campus. CCDET's mission is to offer creative solutions to meet workplace challenges by utilizing University resources to provide consulting services, training and educational services, data management and project management. The Registration Coordinator position fits within CCDET's data management service area. This position works on a variety of project contracts that include: Department of Children and Families (Wisconsin Works, Child Support Agencies and Child Care Agencies), Department of Health Services-Division of Medicaid Services (Functional Screeners), Department of Health Services-Division of Quality Assurance (Wisconsin Caregiver Training Project) and the Wisconsin Dementia Care Training Project.The Registration Coordinator is a key position within CCDET that monitors the Cornerstone Learning Management System (LMS), registers participants for different trainings and provides customer assistance and technical support over the telephone or through email. This position also supports the program by writing and sending LMS-related correspondence and reports, communicating with state-wide agency staff, assisting with web design and publishing, and helping to maintain and revise online courses. The role requires a high degree of accuracy, excellent critical thinking skills, attention to detail, the ability to work well in a team environment, and being a self-initiator.This full-time position will be working on the UW Oshkosh campus. The work schedule is Monday through Friday from 8:00 am to 4:30 pm.Key Job Responsibilities:Learning Management System (LMS) AdministrationCreate, maintain, and verify workshop information within Cornerstone LMS.Process participant registration and completion transactions within Cornerstone.Provide troubleshooting and customer support in a timely manner.Assist in maintaining the structure and security of the Cornerstone LMS database.Collaboration and Professional ResponsibilitiesAttend CCDET All Staff meetings (as scheduled).Maintain a working knowledge of CCDET projects.Serve as a resource for other CCDET staff as well as partner staff, as needed.Maintain positive working relationship with all funding sources.Back-up Assistance for Nelnet and QualtricsCreate and update Nelnet webpages and Qualtrics surveys.Use HTML for Nelnet webpage content.Process purchases, refunds, and customer inquiries via phone or email.Generate reports for account management and project needs.Consult with the Qualtrics Administrator on new projects and provide technical support.CommunicationRevise, deliver, and facilitate printed and electronic materials for workshops.Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.Maintain organized records of correspondence, registrations, and supporting documentation.Reporting and Course CreationDevelop and revise reports and online courses.Publish reports and classes to the web.Department:Center for Community Development, Engagement, and TrainingCompensation:Starting at $42,000 commensurate with experienceRequired Qualifications:Experience working with Cornerstone Learning Management System (LMS) or other Learning Management SystemExcellent written and verbal communication skillsStrong customer service skillsExcellent computer skills, including MS Office productsHigh level of problem solving and decision makingHigh level of critical thinkingProofreading skills, including recognizing discrepancies, problems, and errorsProven ability to work independently and in a team environmentStrong attention to detailPreferred Qualifications:Familiarity with HTML, web design and publishingFamiliarity with university processesEducation:Bachelor's DegreeHow to Apply: Applicants must submit the following documents using the online application:ResumeCover LetterPlease use these documents to explain in detail how your skills meet all of the Required Qualifications for this position.Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.Contact Information: For questions regarding your application and additional options to apply, contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.ioLegal Notices:Reasonable AccommodationsUWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact View email address on click.appcast.io or View phone number on click.appcast.io.Confidentiality of Applicant Materials UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law.CBC & Reference Check Policy All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see or call UWO Police Department, at View phone number on click.appcast.io for a paper copy.UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.