Solutions Architect - Service Provider (Req #1480)

This position is remote. The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Provide technical expertise/credibility to account team on designated focus area Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development Assist sales account managers with project management for complex presales engagements Complete technical sections for RFP/RFI/RFQ responses for assigned accounts Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) Develop solution architecture and detailed line-item configurations/bills of material (BOMs) Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts Function as liaison to end-user customer technical staff regarding solution and implementation specifics Function as technical liaison and ePlus ambassador with field OEM sales and technical teams Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed Assist in developing customer get-well plan, if applicable Complete training, per development plan, and maintain certifications in accordance with focus area Assist Services Director with helping improve procedures and functions Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc. Participate in weekly team planning conference calls Complete administrative tasks (expenses, time reporting) in a timely fashion Travel up to 50% may be required Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including: Ciena SAOS platforms Strong background in optical networking technologies, specifically: OTN (Optical Transport Network) Proven ability to integrate routing and optical technologies into cohesive network solutions Practical experience designing and deploying large-scale networks for service providers Direct involvement in OEM and platform selection Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements Minimum 5+ years in telecommunications or service provider engineering roles College degree or applicable work experience In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #At ePlus, we believe technology is a people business. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees.