Branch Associate

Job Description Job Description TITLE: Branch Associate
Salary Level: Hourly
FLSA Classification: Non- Exempt
Department: Store
Rev Date : 9.2025
Reports to: Branch Manager
A Branch Associate is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Associate should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to contribute to a dynamic team while delivering excellent customer service and operational support.
Essential Duties and Responsibilities:
Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
Deliver outstanding customer service through strong interpersonal skills and active listening.
Safely handle and load products into customers’ vehicles for secure transport.
Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties such as sweeping and mopping.
Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
Conduct accurate cycle counts and inventory management as needed.
Operate a forklift safely and efficiently.
May drive/ deliver goods as needed
May work warehouse as needed
Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
Will be required to perform other duties as requested, directed or assigned.
Required Competencies, Knowledge, Skills, & Abilities:
Strong product knowledge with the ability to provide recommendations and solutions.
Excellent communication and customer service skills.
Strong written and verbal communication skills
Ability to multi-task and work in a fast-paced environment.
Basic computer knowledge
Experience with data entry and inventory management systems preferred.
Forklift certification and ability to maintain certification.
Physical ability to lift and handle products safely.
Education & Experience:
High School Diploma or General Education Degree (GED)
One year HVAC industry experience
General knowledge of HVAC products preferred
Supervisory Responsibilities:
N one
Physical Demands:
Required to lift up to 75 lbs.
Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.
Work Environment:
Location of position: Kerrville, Texas
Background checks and drug tests required
Possess and maintain a valid driver’s license
Work will generally be performed in an retail work environment.
May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
May be required to work hours other than the regular schedule
These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.

Company Description Insco Distributing is a family-owned wholesale HVAC distributor that serves contractors in Texas and Oklahoma since 1958. Now, with over 60 years of experience in the industry, we have grown to become a leader in HVAC with over 250 employees in 37 locations.

Insco Distributing makes your life easier by putting everything you need right at your fingertips. From quick product info to hassle-free account management and easy parts searches, weve got you covered.

When you choose Insco, youre choosing a partner dedicated to your success. Your trust means everything to us, and were ready to prove why were the best choice in the industry. Company Description Insco Distributing is a family-owned wholesale HVAC distributor that serves contractors in Texas and Oklahoma since 1958. Now, with over 60 years of experience in the industry, we have grown to become a leader in HVAC with over 250 employees in 37 locations.\r\n\r\nInsco Distributing makes your life easier by putting everything you need right at your fingertips. From quick product info to hassle-free account management and easy parts searches, weve got you covered.\r\n \r\nWhen you choose Insco, youre choosing a partner dedicated to your success. Your trust means everything to us, and were ready to prove why were the best choice in the industry.