Housing Operations Manager

Job Title: Manager – Housing Operations

Reports To: Director – Affiliated Housing

Location: Discovery House - University of Maryland Graduate Housing in College Park, MD

Compensation: $60,000 - $64,000 per year and a comprehensive benefits package. Two Bedroom-Two Bathroom unit provided with parking. 

FLSA Status: Exempt

Company Information

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

Discovery House is a newly constructed 741-bed graduate housing community located on the campus of the University of Maryland opening in August 2026. Designed to support the needs of enrolled graduate students, Discovery House provides a modern residential experience that fosters academic success, community engagement, and student well-being.

The Manager, Housing Operations, is a full-time, live-on professional staff member responsible for overseeing key operational functions of the community, including administration of the Discovery House Office, housing licensing processes, accounts receivable and payable functions, resident communications, and customer service operations. The position serves as a primary liaison with campus partners, including the Graduate School and Department of Resident Life, to ensure the effective delivery of housing services and support.

Working as part of a collaborative team, the Manager - Housing Operations partners closely with a Housing Services Coordinator, an Accounts Coordinator, and the Facilities Team to support the day-to-day operation of the community. This position plays a critical role in ensuring timely responses to resident and building needs, maintaining operational excellence, and fostering a positive residential experience for graduate student residents.

Essential Duties and Responsibilities

· Reside on-site and participate in the professional staff duty rotation, providing after-hours response and support for Discovery House, South Campus Commons, and The Courtyards at the University of Maryland.

· Ensure the delivery of exceptional customer service by overseeing the accessibility, responsiveness, and effectiveness of professional and student staff in addressing resident needs and concerns.

· Support housing licensing and occupancy processes, including marketing initiatives, license renewals, and related administrative functions.

· Support resident account administration, including installment payment processing, account inquiries, revenue tracking, delinquent account collection, move-out account reconciliation, and account write-off submissions.

· Process invoices and support financial operations through database management systems and purchase card transaction administration.

· Support administrative student services operations, including package management, building access systems, and common space reservation, set-up, and utilization processes.

· Develop and coordinate educational initiatives that promote successful apartment living and enhance resident understanding of Discovery House policies, procedures, and community expectations.

· Collaborate with facilities staff to address resident concerns, coordinate maintenance-related communication, and support community enhancement projects.

· Assist with the development, administration, analysis, and implementation of resident surveys and associated action plans.

· Advance and support the mission, goals, and strategic priorities of University of Maryland Student Affairs, the Graduate School, and the Department of Resident Life.

· Maintain accurate resident and operational records through the effective use of housing management and database systems, including StarRez, MyDRL, Entrata, and related platforms.

· Supervise and support all phases of the residential transition cycle, including move-out, turnover, and move-in operations.

· Contribute to communications and outreach efforts through website management, social media engagement, and content development.

· Prepare and assist with the creation of weekly operational and performance reports.

· Support budget planning, implementation, and monitoring for areas impacting daily community operations.

· Actively collaborate with members of the Associate Director team to address challenges, implement solutions, and ensure effective communication across affiliated housing communities.

· Perform additional duties, special projects, and initiatives as assigned by the Director of

· Affiliated Housing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Required Master’s degree in Higher Education, Business Administration, or a related field required

· Minimum of 3–5 years of progressive experience in student housing

· Proven ability to lead teams, including hiring, training, coaching, performance management, and staff development

· Success in this role requires professionalism, adaptability, and the ability to work respectfully and collaboratively with team members, students, and campus partners.

· Demonstrated ability to develop processes, implement standard operating procedures, and improve operational workflows for efficiency and consistency

· Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment

· Ability to interpret data, prepare reports, and present findings clearly to leadership and stakeholders

· Ability to work onsite during standard business hours, Monday through Friday, 9AM–5PM, with occasional evening and weekend availability during peak periods, move-in/move-out operations, and special events

· Strong collaboration skills with the ability to build effective working relationships across internal teams and university partners

· Ability to lift, carry, push, or move up to 35 pounds as needed

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Please apply using the link below-