Shipper Support

Job Description

Job Description

We are seeking highly skilled and motivated Transportation Specialists to join a rapidly growing team. The team is responsible for driving the end-to-end operational execution of all loads shipped on our 1P network. This involves supporting regions and shippers across the supply chain network and ensuring on-time pickup and delivery of freight. The role requires addressing disruptions, keeping all stakeholders informed, and ensuring timely resolution. The team serves as the first line of defense in understanding network trends, delays, and other exceptions that impact our ability to deliver a world-class transportation product.

Responsibilities

• Provide excellent carrier and driver experience in a high-volume contact center environment by researching, problem-solving, and setting appropriate expectations.
• Work within the transportation network to get trailers and trucks back on track when disruptions occur.
• Adhere to schedules in a fast-paced environment, including start/stop and breaks/lunches.
• Support workload surges and weather-related operations by working significant overtime during high-volume peaks.
• Use internal systems to gather data from multiple sources to support daily, weekly, monthly, and quarterly reporting.
• Provide support to field teams by creating repair requests, monitoring load execution, and ensuring on-time pickup and delivery metrics.
• Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions and effectively communicate insights.
• Provide support to drivers and carriers with over-the-road disruptions.

Essential Skills

• 1+ years of experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
• High school diploma or equivalent.
• Ability to work 40 hours per week and overtime as required.
• Flexible schedule availability, including weekends, nights, and holidays.
• Must be 18 years of age or older.

Additional Skills & Qualifications

• 1+ years of contact center or customer service experience.
• Supply chain, shipping, logistics, and freight management experience.
• Strong customer service skills.
• Critical thinking abilities to make inferences and drive decisions.
• Interest in the role and company operations.

Work Environment

This is a hybrid work environment with a 4/10 schedule. Shifts are either Sunday to Wednesday or Wednesday to Saturday, from 6:30 am to 5 pm or 6 am to 4:30 pm. The role includes a mix of in-office days, with the front half of the week in the office on Monday and Tuesday, and the back half on Thursday and Friday

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Aug 4, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.