Collections Specialist

Collections SpecialistLHH Recruitment Solutions is searching for a part-time (25 hours per week) Collections Specialist for a contract opportunity in Chesapeake, Virginia.JOB SUMMARYThe Collections Specialist is responsible for tracking and collecting past due customer accounts.JOB REQUIREMENTSKNOWLEDGEWorking knowledge of Fair Credit Reform ActGeneral knowledge and understanding of Bankruptcy Law: Chapters 7, 11 and 13Proficient knowledge of MS Office, including Excel, Word and OutlookSKILLS & ABILITIESStrong organizational skills and ability to work in a high-volume, fast-paced environmentExcellent communication skills, including written and oral, to include active listeningAbility to operate independently and follow up with customers on a timely basisExcellent time management skills with the ability to manage multiple prioritiesExcellent interpersonal skills including ability to handle difficult customers and situationsStrong negotiation skillsEDUCATION / EXPERIENCETwo years minimum experience handling collections of past due customer accountsKnowledge of billing processesHigh school diploma or equivalentSUPERVISORY EXPERIENCEThis position is not responsible for the direct supervision of any employees.JOB DUTIESReview collection reports to ascertain status of collection and outstanding balancesResearch and assess past due accounts to determine where liabilities fallCall customers to initiate collection processDraft and send follow up letters and/or emails regarding past due accountsAudit delinquent accounts considered to be un-collectable; ensuring maximum efforts have been taken before assigning a customer account to a collection attorneyAbility to problem solve customer issuesOther duties as assigned$20.00 per hour