Customer Care Specialist

Position Overview We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry. Work Schedule Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM Key Responsibilities Customer Service & Communication Manage high volume of incoming calls on multi-line telephone system Provide 70-75% first-call resolution for homeowner inquiries Create and complete detailed phone logs for all calls Respond to homeowner inquiries via phone and email Communicate effectively to resolve complaints and account-related issues Gather and relia t accurate information when transferring calls to management team Account Management & Support Process access device requests within 24 business hours, including: Device setup in CityCync Fob and access card programming Handling pickup or USPS mail requests Troubleshooting as needed Assist homeowners with: ACH (auto-debit) application process Check by phone payments Online account creation and management Password resets and account access Verify account balances for walk-in payments Support property managers with billing and accounting questions Administrative Duties Process incoming mail daily Check and distribute general voicemail messages daily Maintain accurate records and documentation Handle additional tasks as assigned Required Skills & Qualifications Excellent verbal and written communication skills Strong computer proficiency Minimum typing speed of 40 WPM Ability to maintain confidential information Detail-oriented with strong organizational skills Ability to work under supervision and meet deadlines Reliable with excellent attendance record The Ideal Candidate Will Have Previous customer service experience in a high-volume environment Strong problem-solving abilities Patience and empathy in challenging situations Ability to maintain composure under pressure Excellent listening and comprehension skills Professional and positive demeanor 401(k) with company matching Health savings account Paid time off Paid federal holidays Employee assistance program Employee referral program Opportunity for growth in the HOA industry Pay $18 - 20 / hour City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. #J-18808-Ljbffr City Property Management Company