Security Service Specialist 2

Overview Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician. Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Responsibilities Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers. Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Identify and resolve problems for many types of service calls including emergency and after‑hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Communicate with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects. Perform other duties and responsibilities as requested or required. Qualifications Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems. Solid programming skills and proven ability to troubleshoot problems and look for solutions. Must be a self‑starter and work well with direct supervision. Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required. Education: High School/GED or equivalent experience Minimum Experience: 3‑5 years servicing, integrating, and programming access control systems Preferred Experience: Relevant field service CCTV experience: Milestone / Genetec Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2 Intrusion experience: DMP / Bosch Company Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Convergint is an Equal Opportunity Employer. Equal Opportunity Employer, Protected Veterans, Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Convergint Technologies, LLC