Support Lead

Support Lead - Tempe

Reports to: Store Manager

FLSA Status: Non-Exempt

Department: Retail

Location: 5210 S Priest Drive, Guadalupe, Arizona 85283

Pay Range: $16.50 per hour + tips, what you earn you get to keep!

Position Summary:

The Support Lead is responsible for delivering an exceptional guest experience by providing personalized cannabis recommendations, product education, and outstanding customer service while supporting the daily operations of the dispensary. This role serves as a resource for the retail team by assisting with operational needs, approving authorized register overrides, maintaining compliance with Arizona cannabis regulations, and contributing to an efficient, professional, and guest-focused retail environment.

Responsibilities:

• Daily tasks: The exact work you do.
• Customer Service: Greet customers, listen to their needs, and provide personalized cannabis recommendations while delivering an exceptional guest experience.
• Product Education: Educate guests on cannabis products, including flower, concentrates, edibles, and other product categories, while promoting safe and responsible consumption.
• Compliance: Verify identification, adhere to purchase limits, follow Arizona cannabis regulations, and ensure company policies are consistently followed.
• Sales & Cashier Duties: Process transactions using the Point-of-Sale (POS) system, accurately handle cash, and maintain balanced cash drawers.
• Register Overrides: Approve authorized discounts, price adjustments, and register overrides in accordance with company policies while ensuring all transactions remain compliant and properly documented.
• Store Support: Assist the retail leadership team by answering operational questions, supporting daily floor coverage, maintaining inventory accuracy, stocking product, and helping ensure smooth daily operations.
• Store Upkeep: Help with daily cleaning, stock shelves, and keep an accurate inventory of products.

Goals: The results you must reach.

• Improving personal AOV month over month
• Improving person UPT month over month
• Improve average daily sales month over month
• Ensure register overrides and discounts are processed accurately and compliantly.

Supervisory Responsibilities:

• None

Qualifications:

• 6 + months in the cannabis industry
• Cash handling experience
• Customer service experience
• Product knowledge (preferred but not required)
• Ability to exercise judgment when approving register overrides and discounts.
• Must be 21+ and possess (or be able to obtain) an Arizona Facility Agent Card

Physical Requirements:

• Sitting, standing, walking, and climbing for long periods of time.

Work Environment:

• The environment can be loud
• Atmosphere & Pace: Fast-paced and energetic. The floor features specialized product displays (flower, edibles, concentrates). Staff must be adaptable to busy rushes, as wait times and long lines are common during peak hours

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.