Robotics Field Service Technician

A global leader in advanced sheet-metal fabrication solutions is expanding its North American service organization to support growing demand for automated bending and robotic systems. Backed by decades of engineering expertise and a strong European manufacturing heritage, the company designs and supports high-precision press brakes, panel benders, and integrated robotic cells used by leading manufacturers across multiple industries. Known for investing deeply in its people, technology, and long-term customer relationships, this organization offers field technicians the opportunity to work with cutting-edge equipment while being part of a highly collaborative, technician-first culture. The Field Service Technician – Bending & Robotic Systems supports advanced sheet-metal fabrication equipment, including press brakes, panel benders, and integrated robotic bending cells. This is a newly created role designed to support the company’s expanding robotic automation footprint in North America. This technician will serve as a hands-on technical expert in the field, supporting customers through installations, troubleshooting, preventive maintenance, upgrades, and long-term service support. Key Responsibilities Field Service & Customer Support Install, commission, service, and support robotic press brake and panel bender systems at customer sites Perform mechanical, electrical, pneumatic, and basic robotic troubleshooting on automated bending systems Diagnose equipment failures, resolve downtime issues, and execute corrective repairs Perform preventive and predictive maintenance on robotic cells and bending equipment Support upgrades, retrofits, and legacy equipment in the field Robotics & Automation Support Operate industrial robots using teach pendants for manual motion, jogging, point teaching, and frame setup Troubleshoot robotic I/O, sensors, safety circuits, and interlocks Read, understand, and modify basic robot programs (logic edits, IF/OR statements, jump labels, minor code changes) Support robotic safety systems including E-Stops, light curtains, safety zones, and DCS concepts Work primarily with FANUC and KUKA robots (experience with either is acceptable) Applications & Process Support Assist with applications-level support related to bending processes and part flow Read 2D drawings and understand bend sequencing and forming concepts Support CAD/CAM-driven workflows where applicable (training provided) Collaborate with internal teams and factory specialists during complex installations or escalations Collaboration & Knowledge Sharing Communicate regularly with remote field teammates to troubleshoot and share best practices Support internal training efforts and assist customers with operational guidance when needed Maintain accurate service documentation, time reporting, and field notes Required Qualifications Technical Background 2+ years of hands-on experience in field service, maintenance, applications, or automation support Strong mechanical and electrical aptitude (non-negotiable) Experience working with industrial robots in a production or service environment Ability to operate robots via teach pendant (jogging, teaching points, basic edits) Experience troubleshooting: Electrical systems and schematics, Pneumatics, Sensors, I/O, and safety circuits Experience supporting CNC or sheet-metal fabrication equipment (press brakes strongly preferred) Robotics & Controls Familiarity with FANUC, KUKA, or similar industrial robots Ability to read and interpret robot programs and modify basic logic Understanding of robotic safety concepts and integrated machine safety Professional Skills Strong customer-facing communication skills; calm and professional under pressure Self-starter with the ability to work independently in a remote field role Trustworthy, detail-oriented, and accurate with time and service reporting Willingness and ability to learn new platforms, equipment, and technologies Travel & Work Environment Comfortable with extensive travel (primarily Monday–Friday) Willingness to support occasional weekend work for installs, trade shows, or critical service needs Must live within reasonable driving distance of a major airport Preferred / Nice-to-Have Qualifications Prior experience running or supporting robotic press brake cells Exposure to panel benders (training provided; experience rare and not required) Basic CAD/CAM experience related to sheet-metal processing Experience in a customer-facing field service role within capital equipment or industrial automation Compensation & Benefits Hourly pay with overtime $90/day per diem when traveling Medical, dental, and vision insurance (effective 1st of the month following hire) Company-paid life insurance (up to $50,000) Company-paid short- and long-term disability 401(k) with company match Paid Time Off starting at 15 days per year 12 paid holidays Tools and uniforms provided Travel expenses paid by the company in advance