Service Center Manager

Job Description

The Opportunity: Run the Shop. Lead the Team. Own the Outcome.

Are you an elite automotive leader trapped in a system that micromanages your potential? Do you have the business acumen to run a high-volume shop and the leadership skills to inspire a team of technicians?

At Rad Air of Wickliffe we aren't looking for a supervisor to just watch the clock; we are looking for a true leader to take the wheel. As our Service Center Manager, you will have total operational ownership. You will set the culture, drive the revenue, and lead an incredible team through inspiration, not just instruction. If you have been waiting for the chance to run a shop, with the backing of a legendary franchise brand, this is your move.

What You'll Do

Inspirational Leadership & Culture (The "People" Side)

• Lead by Inspiration: Set the daily energy and tone for the shop, living out Rad Air's standards and our four golden rules.
• Develop Elite Talent: Conduct impactful daily huddles and monthly one-on-one growth coaching with your technicians. You don't just manage performance metrics; you build careers.
• Foster Collaboration: Bridge the gap between the counter and the bays, working collaboratively with technicians to solve complex vehicle issues and optimize workflow.

Operational Excellence (The "Business" Side)

• Drive the P&L: Take full ownership of the shop's daily operations, from opening a pristine, client-ready facility to executing efficient vehicle delivery.
• Master the Service Counter: Command the sales process by crafting accurate repair estimates, communicating transparently with clients, and building trust with al stakeholders.
• Community Ambassador: Represent the Rad Air brand at franchise, community, and neighborhood events to keep the neighborhood loyal to our shop.

Who You Are (The Right Fit)

• The Autonomous Operator: You don't need a playbook dictated to you daily. You see a problem, you solve it, and you execute at the highest level.
• The Talent Magnet: Technicians respect you because you understand their world, protect their efficiency, and motivate them to hit their goals.
• The Client Champion: You understand that an exceptional client experience is the only standard that matters.

Required Qualifications

• Proven Track Record: Minimum of five years of high-performing service writing/advising experience AND a minimum of three years in a distinct leadership/management role.
• The Basics: High school diploma or equivalent (a college degree is a major plus, but we value proven execution above all).
• Driving Record: A clean driving record is required.
• The Mindset: A fierce desire to run a business autonomously, have a sense of urgency, and be rewarded for its success.

What We Offer

• Base Salary + Competitive Bonus
• Health, Vision, Dental, 401k, Paid Vacation, Paid Training, Uniforms, and other benefits

How to Apply

If you are a leader who executes at the highest level and is ready to take over the reins of a successful shop, we want to talk to you. Submit your resume along with a brief cover letter telling us about a time you took a team to the next level.