Application Support Analyst

Location : Commerce Place Category : Information Technology Department : IT EPIC Job Type : Full time Union Name : Non Union Work Schedule: Day Length Of Shift(s) In Hours: 8 Shift Details: Monday-Friday 8:30a-5:00p Hours/Week: 40 Weekend Requirements: No Holiday Requirements: No On Call Requirements: Yes The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system. Epic Beaker CP/AP Support Analyst The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflow support for Epic Beaker and related laboratory information systems across inpatient and outpatient environments. This role ensures reliable laboratory operations through system monitoring, issue resolution, interface support, testing, upgrades, data validation, and workflow optimization. Key Responsibilities Monitor and support daily LIS operations and related interfaces. Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies. Configure, test, and maintain system mappings. Validate laboratory orders, results, and specimen tracking across systems. Support upgrades, patches, enhancements, and testing activities. Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows. Document system configurations, workflows, and issue resolutions. Participate in on-call support and incident response as needed. Maintain compliance with healthcare, privacy, security, and regulatory requirements. Preferred Qualifications Current Epic Beaker CP/AP certification Hospital-based Epic Beaker support experience Knowledge of HL7 messaging, interfaces, and Epic integration Strong understanding of clinical laboratory workflows and terminology Excellent troubleshooting, analytical, communication, and collaboration skills Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA. Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People. #J-18808-Ljbffr