Mozingo Administrative Assistant

Mozingo Lake Recreation Park Administrative AssistantUnder the supervision of the Assistant Director and Director, the Administrative Assistant performs responsible administrative and operational support duties for Mozingo Lake Recreation Park. This position serves as a resource and support to front desk staff by assisting with training, day-to-day guidance, reservation questions, customer concerns, and consistent application of established procedures. Primary responsibilities include reservation and guest account management, resolution of customer service issues, retail operations and inventory, administrative and financial support, and assistance with the coordination of front desk operations. While the Administrative Assistant is expected to be knowledgeable in all front desk functions and may provide front desk coverage during breaks, absences, periods of high customer volume, or as operationally necessary, this position is primarily an administrative and operational support role rather than a regularly scheduled front desk position. The employee exercises sound judgment within established policies and refers significant personnel matters, policy exceptions, emergencies, and complex issues to supervisory staff.Essential FunctionsAssists with training and onboarding front desk and seasonal guest-service employees on reservation software, customer service expectations, money handling, retail/POS operations, park policies, and standard operating procedures.Serve as a resource to front desk staff by providing day-to-day guidance, helping prioritize tasks, answering operational questions, and promoting consistent customer service and application of established procedures.Assists supervisory staff with coordinating front desk schedules and coverage needs and communicates staffing gaps, conflicts, or operational concerns.Provides ongoing coaching or retraining to front desk employees as needed and communicates recurring performance or operational concerns to supervisory staff; formal performance and disciplinary matters remain with supervisory staff.Maintains front desk procedures, reference materials, forms, and training resources and helps communicate procedural updates to staff.Process and manage customer reservations and account needs for cabins, group camp, RV sites, and other park facilities, including group reservations or complex bookings by preparing confirmations, invoices, reservation materials and related correspondence.Explain payment, deposit, and cancellation requirements; collect fees; processes approved refunds and deposits in accordance with policy; and reviews reservation and transaction records for accuracy.Assist front desk staff with customer complaints and service concerns, independently resolving routine matters within established policies and escalating significant complaints, policy exceptions, safety concerns, emergencies, or repeated rule violations to appropriate supervisory staff.Coordinate and communicate guest, campground, reservation, facility, housekeeping, and maintenance needs with Camp Hosts and appropriate park staff and follow up as necessary to ensure issues are addressed.Coordinate day-to-day operation and presentation of the Visitors Center retail space, including merchandising, displays, pricing, signage, organization and overall guest experience.Monitor retail inventory, conduct routine counts, receive and verify merchandise, and maintain inventory recordsIdentify product and supply needs, and prepare order recommendations based on sales, guest demand, and seasonal needsSecondary FunctionsAssist Park Director and Assistant Director with various projects, as needed.Collects fees for the department and maintains accurate daily accounting of fees, donations and other revenue.Assists administrative staff with records management for the department including storage and file destruction, assuring confidentiality and compliance with all applicable policies, laws, and rules.Minimum QualificationsHigh School diplomaValid Missouri Drivers requiredSupplemental InformationKnowledge and proficiency in personal computers and office equipment. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills in operating various office machines. Skills and demonstration of computer operations. Skill in evaluating alternatives and making effective decisions. Skill in communicating with citizens in difficult situations. Skill in establishing and maintaining effective working relationships with employees, officials and the public.BenefitsThis position is not eligible for benefits.