Senior Process Analyst

Consult, educate, and facilitate improvements across business unit efficiencies, customer experience, and workflow design Partner with key stakeholders to optimize service delivery, internal KPIs, and quality controls Drive continuous improvement across Business Insurance, Private Client Services, and Employee Health & Benefits Identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels Leverage technology and standardize processes across offices Report to the Director of the Business Solutions Team Lead LEAN improvement initiatives independently and with cross-functional teams Implement projects using Agile methodology and ensure agreed objectives are met Participate in national MMA committees related to systems, operations, and training Communicate with internal and external customers in oral and written formats Present organized, professional, solution-focused information using multiple delivery methods Promote open, honest, and proactive two-way communication among stakeholders and vendors Requirements 3+ years of direct insurance experience in a corporate or professional services environment, and/or 3+ years managing process improvement projects LEAN / Six Sigma certification(s) Project experience with quantifiable improvements Data analysis experience Proficiency in data cleaning and preprocessing Experience with data manipulation tools such as Excel and SQL Ability to create clear and concise reports that summarize data insights Experience with reporting and BI tools, such as Microsoft Excel and Power BI Strong written and verbal communication skills to present findings Proficiency in creating charts, graphs, and dashboards Core Competencies Demonstrates expertise in process improvement and project management within the insurance sector, utilizing LEAN and Agile methodologies to drive efficiency and enhance service delivery. Proficient in data analysis and reporting, with a focus on delivering actionable insights through effective communication. Highest-signal resume keywords LEAN / Six Sigma Certification Agile Methodology Data Analysis Process Improvement Project Management Reporting and BI Tools ATS Optimization Keywords Hard Skills Data Cleaning Data Preprocessing Data Manipulation Quantifiable Improvements Creating Reports Creating Charts Creating Graphs Creating Dashboards Excel SQL Soft Skills Strong Written Communication Strong Verbal Communication Proactive Communication Presentation Skills Certifications & Qualifications LEAN Certification Six Sigma Certification Industry Keywords Insurance Business Solutions Customer Experience Workflow Design Service Delivery Internal KPIs Quality Controls Continuous Improvement Cross-Functional Teams Stakeholder Engagement Tools & Technologies Microsoft Excel Power BI #J-18808-Ljbffr Jobtailor