Security Operations Center Dispatcher

Do you love to use your acquired 911 Center Call-Taking and Dispatching skills in an active work environment?

Are you searching for meaningful work providing the same type of work, post-retirement, at an innovative, world renowned employer?

Are you passionate about continuing to use your professional skills to provide security operations center services in a setting where you continue to contribute to an important national cause?

Do you like contributing to a team of dedicated professionals with a common goal?

If so, we're looking for someone like you to join our team at APL.

We are seeking a cross trained, full-service, public safety call-taker and dispatcher to help us provide services in our Security Operations Center. The focus of this position is to ensure timely call-taking, dispatching and call processing during peak business hours Monday through Friday. You will be joining a hardworking team of security experts who support the mission of APL's analysts, engineers and scientists. We are passionate about providing a superior product and our team is committed to excellence. We strive to foster an environment of initiative and security vigilance.

As a Security Operations Center Call-Taker and Dispatcher...

• Your primary responsibility will be to answer emergency and non-emergency calls, process them using a computer aided dispatch system and dispatch the calls for service.
• You will evaluate situations and determine the appropriate safety response.
• You will be responsible for making notifications to, and coordinating service responses by, the APL Security Force, the APL Fire Department, and APL’s facilities management professionals.
• You will monitor and act on information from alarms systems, video monitoring systems, and access control systems.
• You will be an essential part of, and coordinate, the daily activities of the APL Security Force.
• You will continue to use the same skills that you have developed working in a public safety answering point environment.

You meet our minimum qualifications for the job if you...

• Possess a High School Diploma or GED
• Have successfully been employed as a Police and/or Fire cross-trained call-taker and dispatcher at a 911 Center (public safety answering point) for 5 or more years, with a total of 10 or more years of post academic work experience in a business or public safety field.
• Have thorough knowledge of the use of computer aided dispatch (CAD) systems.
• Have the ability to quickly process emergency and non-emergency calls for service, enter CAD data, dispatch personnel and status the calls.
• Are Emergency Medical Dispatch certified.
• Are skilled in using personal computers as well as word processing.
• Can effectively communicate, orally and in writing, in the English language with representatives throughout the APL organization as well as external business contacts.
• Are able to obtain an Interim Top Secret level security clearance by your start date and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you...

• Have supervisory experience supervising the daily operations of a 911 Center.
• Have experience updating and making modifications to CAD databases.
• Have experience as a Communications Training Officer (CTO). ..

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at .

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact .

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.