Bilingual Patient Service Representative

Bilingual Patient Service Representative, responsible for providing remote support to patients through scheduling, appointment changes, and insurance verification in a full-time role with a consistent 4-day work schedule. Key Responsibilities Communicate with patients via phone, email, and text to assist with scheduling and inquiries Verify insurance coverage and confirm appointment details Maintain accurate documentation in the EMR system and manage patient follow-ups Required Qualifications Bilingual in English and Spanish High school diploma or equivalent required Prior experience in a healthcare call center or medical office preferred Experience with EMR systems or healthcare scheduling platforms preferred Ability to work in a fast-paced environment and manage multiple tasks simultaneously