Customer Relations Collections Supervisor

divh2Customer Relations Collections Supervisor/h2pBased in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers people, business, and time. AWP is Americas Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications./ppAWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity./ppOwnership, Trust, Teamwork/ppThe Customer Relations Collections Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals./ppResponsibilities/pulliSupervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms/liliEnsure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position/liliProvide training on systems and processes as requested/liliInvestigate and resolve customer issues/liliProvide excellent customer service to internal and external customers/liliEffectively communicate with internal management when necessary to accelerate the billing and collection processes/liliMonitor and maintain key assigned accounts and resolve day-to-day issues/liliConduct performance evaluations for their team according to organization guidelines/liliPerform other duties and/or special projects as assigned/li/ulpQualifications/pulliHigh School Diploma or GED required; Bachelors degree preferred/lili5-7 years accounts receivable experience required/liliAbility to work in a fast-paced environment and quickly shift priorities/liliOrganized with an intense focus on accuracy and attention to detail/liliProblem-solving skills and critical thinking skills/liliExcellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients/liliProficient with Microsoft Office Products (Excel, Word)/liliExperience with Microsoft D365 software preferred/li/ulpEmployee must be able to successfully handle the physical demands of this position, which include the following:/pulliHours of operation are typically 8 a.m.- 5 p.m., M-F/lili45-hour work week/liliPrimarily sedentary or working at a desk/liliOccasionally lift and move 10 -25 pounds/liliWhile performing duties of this job, the employee is regularly required to talk or hear/liliProficient literacy/liliThe employee frequently is required to stand, walk, or reach with hands and arms/lili75k-80k/li/ulpAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability./p/div