Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician Job Description

The Field Service Technician travels to customer sites to install, commission, and repair packaging machinery and conveyor systems. This role trains operators and maintenance staff on proper machinery operation and procedures, tests and monitors machine efficiency, and provides phone and remote support when not on the road. The technician also collaborates with in-house assemblers to ensure machines are ready for commissioning and performs final inspections and tests before equipment is shipped to the field.

• Travel extensively to customer facilities to perform installation, commissioning, and repairs of packaging machinery, filling machines, and conveyor systems.
• Train machine operators and maintenance personnel on safe and effective machinery operation, procedures, and basic troubleshooting.
• Test and monitor machine performance and efficiency, identifying issues and implementing corrective actions to optimize operation.
• Provide phone and remote technical support to customers when not traveling, helping diagnose and resolve mechanical, electrical, and automation issues.
• Work closely with in-house assemblers to review equipment builds and ensure machines are fully prepared for commissioning prior to shipment.
• Perform thorough final inspections and functional tests on machinery before it is sent to customer sites, verifying compliance with quality and performance standards.
• Troubleshoot mechanical and electrical problems on packaging and filling equipment, including identifying root causes and performing repairs.
• Support customers operating in GMP environments by following appropriate standards and procedures aligned with clean manufacturing and food-related operations.
• Document service activities, repairs, and training provided to customers in a clear and organized manner.
• Adhere to safety requirements, including use of appropriate PPE and compliance with site-specific safety rules, particularly in environments with moderate to high noise and exposure to dust, fumes, and odors.

• At least 3 years of mechanical and electrical troubleshooting experience on industrial machinery.
• Minimum 1 year of automation troubleshooting experience, including working with automated equipment and control systems.
• Minimum 1 year of customer service experience in a technical or field support capacity.
• Hands-on experience with packaging machinery and filling machines, including installation, repair, and maintenance.
• Strong mechanical aptitude and ability to diagnose and repair complex equipment issues.
• Ability to troubleshoot electrical components and systems safely and effectively.
• Solid communication skills to train operators and maintenance staff and to provide clear remote support.
• Willingness and ability to travel 75% or more of the time for field service work.
• Comfort working in GMP and clean manufacturing environments, following established standards and procedures.

• Previous traveling and field service experience is preferred.
• Experience working in manufacturing environments with GMP standards is an advantage.
• Ability to work both independently at customer sites and collaboratively with in-house assembly teams.
• Strong problem-solving skills and attention to detail when inspecting and testing machinery.
• Adaptability to different customer facilities, processes, and site conditions.
• Professional demeanor and customer-focused attitude when representing the company at client locations.

Employees benefit from quarterly profit sharing, holiday pay while on contract, and comprehensive health, dental, and vision coverage along with a 401(k) plan. Team members work with new, state-of-the-art equipment in a clean manufacturing environment that follows high standards and procedures similar to those used in food production. The organization supports extensive travel with clear policies and paid transportation options, creating opportunities to gain diverse experience across multiple customer sites while enjoying strong benefits and a focus on quality and safety.

Training hours are typically 7:00 a.m. to 3:30 p.m. at the main facility in Sturtevant. Travel is expected to be 75% or more, with structured guidelines for transportation: trips under 3 hours are reimbursed for travel or may involve a rental car paid by the company; trips of 36 hours require a rental car; trips of 6+ hours require air travel; and trips of 10+ hours with non-stop flights are booked in business class. The dress code during work includes steel-toed shoes, jeans, and a plain t-shirt or polo shirt. The noise level in customer facilities is moderate to high, and employees are regularly exposed to dirt, dust, fumes, smoke, and occasional unpleasant odors, while still operating in overall clean manufacturing environments. Many sites follow GMP standards and procedures similar to those in food manufacturing, requiring adherence to cleanliness, safety, and operational protocols.

This is a Contract to Hire position based out of Sturtevant, WI.

The pay range for this position is $30.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sturtevant,WI.

This position is anticipated to close on Oct 21, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.