Solution Architect

Solution Architect

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.

JOB RESPONSIBILITIES:

The Solution Architect will join the Commercial Sales team, specializing in cloud-hosted systems and technology. The ideal candidate will bring deep technical expertise in IT, software solutioning, strong analytical and written communication skills and a commitment to enhancing operational efficiency through technology. This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations. Working under the guidance of the Senior Solution Manager and in close collaboration with the Commercial department, the Solution Architect will play a critical role in supporting sales initiatives. This includes ensuring technical integrity, scalability, and relevance of proposed IT, customer service and back-office solutions in tolling environments. The candidate will contribute to the development of tailored proposals, support RFP responses, and act as a technical liaison between potential clients and internal teams.

Pre-Sales Support: Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.

Product Demonstrations: Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.

Technical Expertise: Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.

Customer Engagement: Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.

Feedback Loop: Communicates customer feedback to product and engineering teams to influence future development.

QUALIFICATIONS:

Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).

Ambitious and motivated with leadership skills but a collaborative personality.

High level of integrity and reliability.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.

Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.

Curiosity, adaptability, and the willingness to learn new processes and methodologies.

Ability to translate between business, technical, and sales audiences.

Ability to demonstrate commitment to quality and client satisfaction.

Ability to work independently and work effectively within a team environment.

U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.

EDUCATION & EXPERIENCE:

3-5 years of experience in a technical role with exposure to IVR, ACD, CRM software stack solutions, Azure Cloud and SAAS environments, tolling industry experience is a plus.

Experience preparing and presenting technology solution documentation verbally and written.

An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus.

SUPERVISORY RESPONSIBILITIES N/A WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.