Director OF Retail Operations

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits that benefit you Paid Weekly Health & Wellness Benefits 401k Plan with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunities Job Summary PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth, and providing feedback into associate performance reviews, disciplinary action and promotions. Delegate and validate completion of daily tasks. Lead and direct associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognize and celebrate associates driving overall associate engagement. Store Operations and Overall Store Experience Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility with store opening and closing procedures to uphold our brand promise. Complete monthly live cycle counts and address discrepancies. Be responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.), and caring for new arrival and sick pets. Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed. Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility No direct reports; however, the role is expected to guide and support the development of other associates. Provides feedback on associate performance to the direct supervisor. Act as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks, and addressing any concerns. Essential physical demands and worn environment Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made for individuals with disabilities. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, and to a wet environment with an abundance of pet hair. The noise level is moderate; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law. #J-18808-Ljbffr