Retail associate

$13 per hour; hiring 16+ years old. Flexible work schedules with opportunities for advancement. Wellness time off to support your health and wellness journey. Employee discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear. Employee Assistance Programs (EAP) provide access to free mental health services, financial services, discounts on fitness programs, and more! Location: Lancaster, PA. About the Position With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye‑catching visual displays, addressing customer inquiries, and running an efficient checkout process, associates create memorable customer experiences while supporting the Store Leadership team in advancing Columbia Sportswear Company's mission of “Connecting Active People with Their Passions.” As a Retail Associate, you serve as a brand ambassador and ensure exceptional in‑store experiences through positive customer interaction. You will employ your natural problem‑solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Company's values to enhance customer service and teamwork. Key Responsibilities Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences. Demonstrate and explain merchandise, make suggestions on suitable options for consumers. Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations. Perform all required cash register transactions (sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately. Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow accurately and efficiently. Qualifications No specific education required (High School Diploma or GED preferred). Up to 2 years of experience in a related position or specialization. Skill operating inventory and point‑of‑sale (POS) systems and various retail software tools. 16 years of age or older. Job Conditions Frequently in an active environment requiring constant movement, lifting items up to 40 lbs., and use of specialized equipment. May involve exposure to dust and noise. Ability to communicate clearly with others, and availability to work flexible retail schedules, which may change seasonally and in response to location‑specific business trends or forecasts. Local, state, and federal laws are adhered to when evaluating availability. Columbia Sportswear Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. Benefits for part‑time employees include a 401(k) plan with company match, Employee Assistance Programs (EAP), commuter benefits such as transit and parking reimbursement, wellness benefits, and employee discounts. For further information, refer to #J-18808-Ljbffr