IT Support Specialist I

IT Support Specialist IWest Suburban Center (Geneva)OverviewSalary Range $20.33 - $21.60 HourlyDescriptionWho We Are: Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.Our Commitment to Diversity, Equity, and Inclusion: Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community, and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.The Opportunity: The Northern Illinois Food Bank is seeking a motivated individual to join our team as an IT Support Specialist I. This in-person role serves as the first point of contact for technical support, resolving routine hardware, software, and connectivity issues while ensuring timely helpdesk ticket resolution. The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of our mission.This Full-Time position is based out of our West Suburban Center (Geneva) location.Duties and ResponsibilitiesServe as the first point of contact for helpdesk requests via phone, email, or ticketing systemTroubleshoot and resolve basic hardware, software, and connectivity issuesProvide support for Microsoft 365 applications and user accountsEscalate complex issues to Tier 2 or IT Manager as neededTrack, update, and close support tickets within SLA timelinesDocument resolutions and contribute to knowledge base articlesSet up and configure desktops, laptops, and peripheralsPerform other related duties and/or responsibilities as assigned or required.Why Join UsMake a Difference: Every role at Northern Illinois Food Bank directly impacts the lives of those we serve.Flexible Work Environment: We value work-life balance and support flexible work models.Comprehensive Benefits: The starting pay range for this position is $20.33/hr - $21.60/hr, based on skills and experience.Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.QualificationsWho You Are: You're driven, compassionate, and excited to bring your unique skills to a purpose-driven organization. You have a strong commitment to our mission and:Associate degree or IT certifications (A+, Network+)1–2 years experience in desktop/helpdesk supportKnowledge of Windows OS, Office 365, ticketing systemsStrong customer service and communication skillsFamiliarity with remote support tools (e.g., Remote Help, Remote Desktop)Experience with basic Active Directory tasks (password resets, permissions)