Office Coordinator

Office Coordinator

At Bethesda North Wound Care, the Office Coordinator plays a vital role in supporting a compassionate, high-performing care team dedicated to healing and improving patients' lives. In this role, you'll be the welcoming face and organizational backbone of the clinicensuring smooth daily operations, coordinating patient visits, and creating a positive, seamless experience from check-in to follow-up. You'll work closely with clinical staff in a collaborative environment where your attention to detail, communication, and empathy directly impact patient outcomes. As part of a respected healthcare system, you'll benefit from a stable, mission-driven workplace that values your contributions, supports your growth, and recognizes the meaningful difference you make every day.

Location: Bethesda North Hospital

10500 Montgomery Rd. Montgomery OH

Schedule: Full time, day shift

Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• High School Diploma or GED (Required)
• 1 - 2 years experience Clerical in a related field (Required)
• Computer proficiency in MS Office
• Medical terminology
• Verbal & written communication
• Customer service
• Negotiation skills
• Independent thinker

Job Overview:

This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.

Job Responsibilities:

• Coordinates daily activities of clerical department.
• Supports management staff as needed for payroll, clerical duties, meeting minutes, correspondence, etc.
• Monitors office processes; checks documents and communications for accuracy
• Assists in receiving patients and/or visitors, answers phone, and coordinates front desk activities.
• Maintains and monitors office equipment and technology, placing service calls as necessary.

Working Conditions:

• Bending
• Climbing - Occasionally
• Concentrating
• Continuous Learning
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Occasionally
• Interpersonal Communication
• Kneeling - Occasionally
• Lifting <10 Lbs. -
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Frequently
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Consistently
• Reading -
• Sitting - Consistently
• Standing - Frequently
• Stooping - Frequently
• Talking - Consistently
• Thinking/Reasoning -
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community