Showroom Manager

Job Description

Job Description

Phillip Jeffries is looking for a Showroom Manager in the San Francisco market!

Phillip Jeffries is searching for a high energy individual that that is excited about making an impact from day one. As the Showroom Manager, you will be responsible for managing all facets of a luxury showroom – assisting with project management, coordinating with cross-functional teams to ensure systems and processes are in place, and onboarding new showroom staff. 

The ideal candidate will have sales and management experience (interior design industry and/or luxury retail sales is ideal). Most importantly, the Showroom Manager will be the brand ambassador for the San Francisco market, maintaining Phillip Jeffries unique culture and image from afar! This position will report directly to the Director of North America Showrooms and will be based in our San Francisco Showroom.

What you will be doing:

Leadership:

• Assigning and auditing performance of showroom sales team 
• Ensure processes are being followed
• Continuous development and mentoring of direct reports 
• Reviewing monthly commissions to ensure correct salespeople are coded and paid correctly 
• Maintaining travel plans in/out of market for the Manager role and team
• Directing team on yearly company-wide initiatives as requested and required to achieve on-going company success.
• Facilitating resolution of escalated claims
• Reviewing and approving discount requests for direct reports
• Consistently innovating and creating new showroom client experiences, operations and sales strategies, systems, processes in the PJ Showrooms that keep the company on the forefront of our industry and ahead of our competition 
• Ensure optimal staffing levels and coverage to maintain seamless showroom operations and exceptional customer service.
• Maintain regular communication and updates to the Vice President of Sales and Director of Showrooms on team performance and initiative progress
• Collaborating with cross-functional leaders and teams to accomplish business objectives
  

Showroom Sales:

• Providing world-class customer service
• Hosting Showroom events
• Making sure displays are updated according to processes
• Coordinating installers for vignettes and boards according to process
• Liaising with Design/Visuals for display selections

Selling:

• Presenting the PJ brand in the showroom
• Compiling project shops as needed
• Completing sample/lead follow up as needed – converting to sales
• Planning events from conception to execution
• Pipeline management for all team members- leading execution to completion
• Completing Sales Analysis – following processes to convert all opportunities to closed sales
  
• Proactively recognizing cross selling opportunities 
• Tracking and measuring the team's input of all HPA’s to ensure goals are obtained within CRM platform
• Sending/delivering thank you notes to clients
• Becoming a trusted resource and develop lasting relationships with clientele
• Completing stock checks
• Being the leading wall covering concierge for our clients

Strategic Management:

• Creating, owning and maintaining Strategic Plan for my team 
• Creating an annual budget for showroom and teams with quarterly audits with finance processes in place
• Following goals as outlined while constantly monitoring pipeline and recognizing opportunities in the processes
• Understanding the sales compensation levels for the team and strategizing and maintaining alignment with company mission
• Overseeing the account list management for the team and following process
• Knowing the sample distribution processes in place
• Knowing sales forecasting by processes in place 

Must have: 

• 5+ years’ experience in a sales management role within high end luxury brand environment
• 5 years inside/outside sales experience in a showroom, retail or architectural design firm
• Must currently live within the San Francisco, CA territory
• Background in interior design industry and/or luxury retail sales
• Well connected within the luxury design trade around the showroom
• Wallcovering background/exposure a plus
• Proven team builder with the ability to coach and develop a sales team
• Self-motivated leader with excellent communication skills, both verbal and written
• Innovative approach to selling with a client-centric mentality
• Exceptional time management skills with ability to multi-task
• Resilient with the ability to pro-actively overcome challenges
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinker who promotes process improvements
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Digitally savvy – willing and able to connect with clients both virtually and in person
• Proficient in all Microsoft Office applications: working knowledge of CRM systems
• Must be willing to travel for PJ Sales Meetings and events.
• Bachelor’s degree or equivalent

The Phillip Jeffries Experience:

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive annual salary ranging from $100,000 - $125,000, based on your industry experience and background.
• Annual company bonus opportunity to reward your performance
• Annual Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
  

Health Benefits That Take Care of You

• Comprehensive medical coverage with employee premiums as low as $40 per month
  • Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions
  

Time to Recharge

• 20 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding plan with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.