Salesforce Administrator

Job Description

Job Description

About the Role

InnovationForge AI is looking for a detail-oriented and proactive Salesforce Administrator to manage, optimize, and support our Salesforce environment. This role will work closely with sales, operations, leadership, and other business teams to ensure Salesforce remains a reliable, efficient, and scalable platform for managing customer relationships and business processes.

The ideal candidate is comfortable working independently, solving technical and operational problems, and translating business requirements into practical Salesforce solutions.

Key Responsibilities

• Administer and maintain Salesforce users, profiles, roles, permissions, workflows, reports, dashboards, and data.
• Configure Salesforce features and functionality to support evolving business requirements.
• Manage user accounts, access, security settings, and permission sets.
• Build and maintain reports, dashboards, custom fields, objects, validation rules, flows, and automation.
• Monitor data quality and perform data cleansing, imports, exports, and deduplication.
• Troubleshoot Salesforce issues and provide timely support to internal users.
• Partner with Sales, Operations, Marketing, and leadership teams to gather requirements and improve business processes.
• Manage Salesforce integrations with third-party applications and help troubleshoot integration issues.
• Maintain documentation for Salesforce configurations, processes, and procedures.
• Assist with Salesforce releases, testing, sandbox management, and deployment activities.
• Identify opportunities to automate manual processes and improve productivity.
• Support user training, onboarding, and adoption of Salesforce best practices.
• Stay current with Salesforce platform updates, features, and best practices.

Qualifications

• 2+ years of experience administering Salesforce.
• Salesforce Administrator certification (ADM-201) preferred.
• Strong understanding of Salesforce objects, relationships, security, profiles, permission sets, and sharing rules.
• Experience with Salesforce Flow and process automation.
• Experience creating reports and dashboards.
• Strong data management and problem-solving skills.
• Ability to translate business requirements into Salesforce solutions.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary of $85,000–$105,000 annually
• Opportunity to work with an innovative AI-focused technology company
• Collaborative, technology-driven work environment