Medical Assistant

Your job is more than a job.

Medical Assistant or Certified Medical Assistant

Full-time

Primary Care Clinic

New Orleans, LA (New Orleans East Hospital)

As a Medical Assistant, you're on the front line of care. You've developed that sixth sense of anticipating and answering the needs of your patients. You provide clinical and non-clinical assistance to physicians, providers and licensed staff in the management of patient flow and the environment of care such as answering phone messages, scheduling authorization of procedures, surgeries, deliveries and stepping in as needed to cover other duties that fall within the scope of non-licensed staff.


Your personal prescription for patient care includes a healthy dose of kindness, respect, and empathy with everything you do. You emit positive energy in everything you do. No one else can do what you do, the way you do it, and you can consider that your personal power. We love the way you think.


Your experiences, knowledge, skills, empathy, compassion, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this medical assistant role.


"Your Everyday"

GENERAL DUTIES

Clinical :

• Measures and records appropriate vital signs
• Identifies abnormal vital sign values and reports findings to the appropriate nursing staff or medical provider
• Assists with patient arrival to the clinic, including intake and preparation
• Schedules new and follow-up patient appointments
• Facilitates a smooth and efficient patient exit from the clinic
• Recognizes emergencies and responds appropriately in accordance with organizational policies and procedures
• Provides for patient comfort, taking into consideration age-specific and special needs
• Demonstrates working knowledge of clinic equipment, including:
  
  • Preparing equipment for use
  • Testing equipment for safety prior to patient use
  • Cleaning and disinfecting equipment between patients and at the end of clinic sessions according to hospital policy
• Maintains clinic linens, supplies, and equipment
• Stocks examination rooms and exam tables appropriately
• Properly collects, prepares, secures, and transports laboratory specimens for testing when necessary

Documentation :

• Documents accurately and appropriately in the patient medical record in accordance with established departmental guidelines
• Navigates the Electronic Medical Record (EMR) to:
  
  • Obtain laboratory and radiology results
  • Access outside medical records
  • Update patient demographic information
  • Schedule and coordinate follow-up appointments
• Prepares safety reports when warranted or as directed by the Clinic Manager or designee
• Maintains patient privacy and confidentiality by ensuring computer screens and electronic information are secure when medical, nursing, or clinical staff are not present

Professionalism and Support :

• Demonstrates honesty, promptness, dependability, courtesy, and respect in interactions with patients, caregivers, customers, co-workers, and staff
• Communicates with and keeps clinic managers informed of clinic activities, operational requirements, and identified issues
• Manages patient and/or co-worker complaints in a calm, positive, and non-judgmental manner
• Reports patient or co-worker complaints and concerns to the clinic manager on a daily basis
• Maintains strict patient confidentiality by discussing sensitive information only with appropriate individuals and in appropriate settings

Safety and Infection Control :

• Implements standard and transmission-based precautions in accordance with hospital policy
• Ensures patient safety during clinic visits per hospital policies and procedures
• Identifies and reports safety hazards or policy violations within the patient care or clinic environment to the Clinic Manager or designee
• Actively participates in Quality Improvement activities, including Quality Assurance Performance Improvement (QAPI) projects and Environment of Care (EOC) rounds

Clerical Support :

• Participates in clinic preparation by gathering and organizing appropriate clinical documentation for provider review
• Obtains medical records from outside facilities as requested by the medical provider
• Scans outside correspondence and records into the appropriate sections of the electronic medical record
• Answers incoming telephone calls and promptly routes them to the appropriate individual or department

The Must-Haves


Minimum:
High School diploma, GED or equivalent or 2 years of appropriate work experience.


Current American Heart Association BLS certification.


For Certified Medical Assistant LCMC Health accepts:

• American Association of Medical Assistants (AAMA) - Certified Medical Assistant
• National Healthcareer Association (NHA) - Certified Clinical Medical Assistant
• Certified Medical Assistant - NPCE
• Nationally Registered Certified Medical Assistant (NRCMA)
• National Center of Competency Testing ( NCCT) Certification for Medical Assistants

WORK SHIFT:

Days (United States of America)
LCMC Health is a community.


Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary


About New Orleans East Hospital

New Orleans East Hospital , vital to LCMC Health's incredible community of care, has been New Orleans East's and the surrounding community's trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog "Grade A" Hospital Safety distinction.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.


LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.


1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.


2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.


3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.


4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.