Community Manager

Overview Havenpark Communities is focused on creating caring communities for residents and employees. We operate manufactured home communities across the U.S. and are experiencing intentional, rapid growth through acquisitions. Our culture is fun, rewarding, and inclusive, guided by five core values: Respect, Grit, Collaboration, Stewardship, and Boldness. About the role: As a Community Manager , you are the heartbeat of your community. You lead the on-site team, own the financial and physical health of the community, and guide prospective buyers through the purchase of a home—from the first visit to move-in day. You will be empowered to make decisions and supported by a collaborative field leadership team. How you will work You report to your Regional Vice President, who provides direction, support, and accountability in the field. You will have a full home office team behind you, including Revenue, Collections, Marketing, Home Readiness, Capital Projects, Resident Experience, and People Operations. These teams help you succeed by building tools and reports and partnering with you to resolve problems together. What you will do Team Leadership Build and sustain a high-performing team culture grounded in our core values: Respect, Grit, Collaboration, Stewardship, and Boldness. Coach and align your team around shared community goals and company priorities. Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, and collections. Conduct regular one-on-one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities. Home Sales Own the home sales experience for your community: prospecting, lead follow-up, showings, qualification, and closing. Manage leads and your sales pipeline in our CRM (HubSpot), keeping information accurate and current. Prepare and maintain home listings and their quality across our listing platforms. Work every prospect toward a home and support full occupancy across your community. Facilitate the community application and lease signing of a sale of a resident-owned home to a new resident. Financial Management Track and protect a positive net operating income (NOI) for your community. Manage expenses strategically through close oversight of vendors, suppliers, and staff spending. Collections Ensure rent is billed accurately and collected on time, keeping delinquency low. Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards. Community Pride and Curb Appeal Maintain beautiful, well-kept homesites and common areas that residents are proud to come home to. Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans. Capital Projects and Home Readiness Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team. Coordinate site access, scheduling, and vendor logistics for capital work, and support pre-construction planning at your community. Provide on-site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope. Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show-ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover. Resident Relations and Retention Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow-through. Execute intentional touchpoints across the resident journey to drive satisfaction and year-over-year renewals. Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours. Compliance Maintain compliance with all federal and state regulations, including Fair Housing Standards. What you bring 3+ years of experience in property management; manufactured housing experience is a plus. A track record in sales, with the confidence to prospect, follow up, and close, and comfort owning a personal sales goal. Familiarity with CRM tools (HubSpot preferred) and online home listing platforms. Strong organizational skills, sharp attention to detail, and a solutions-oriented mindset. Excellent written and verbal communication, with the ability to connect with residents, prospects, team members, and leadership alike. Comfortable managing multiple priorities in a fast-paced environment. High school diploma or GED required; Associate's or Bachelor’s degree preferred. Valid driver's license with a clean driving record, and the ability to pass a criminal background check. Physical ability to walk the community regularly and occasionally lift materials and supplies. Why Havenpark At Havenpark, we believe a great community starts with great leadership. As a Community Manager, you will not just oversee operations, you will shape the daily lives of hundreds of families and build a team culture people are proud to be part of. We are growing intentionally and investing in the people who grow with us. If you are a natural leader who takes ownership, leads with care, and is energized by results, we want to hear from you. Apply today and bring your community to life. We offer our employees a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and opportunities to learn and grow. Our policy is to recruit, hire, and promote qualified personnel without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status. Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to View email address on click.appcast.io. #J-18808-Ljbffr