Room Inspector

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business‑class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals. This position is responsible for supervising, training and inspecting the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. The role assists where necessary to ensure optimum service to guests, and effectively manages assigned staff to achieve overall financial results, guest satisfaction, and positive team‑member relations. Responsibilities Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, and recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction. Safety / Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keeps all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team‑member incidents. Associate Management and Development: Directs staff performance, takes appropriate corrective action as needed, and holds team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assists with coaching and development of all team members, including required training and maintaining training records. Analyzes quality issues, identifies training needs, and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and a positive, professional work environment. Self / Workload Management: Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and planning. Uses expertise to advise and implement changes to housekeeping operations as needed. Assists with housekeeping/laundry initiatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability, excellent problem‑solving skills, excellent organization skills, and a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures. Required Skills and Experience High school diploma or GED preferred. Minimum 1 year housekeeping experience preferred. Must be detail‑oriented, communicate well with all levels within and outside the organization, and problem‑solve with team members and guests. Must be able to manage multiple priorities in a fast‑paced environment. Bi‑lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout the shift. Significant bending required. EEO AA M/F/Vet/Disabled Minimum and maximum wage or salary for the position $18.50 – $19.50 an hour #J-18808-Ljbffr