Secretary - Multispecialty - Garden City

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.


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Position Summary:
We have an exciting opportunity to join our team as a Secretary- Multispecialty - Garden City.

In this role, the successful candidate Responsible for providing basic front-desk support for clinical intake operations. Maybe responsible forpre-authorizations and certificationswith the exception ofsurgical procedures.

The Faculty Group PracticeSec Iwill perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities:

* Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms

*Obtainsauthorizations for services as needed.Answerscalls and takes messages. Addresses questions or routes messages toappropriate contactin a clear andtimelymanner.Handlesfaxes and mail.

* Prepares standard letters and forms as needed.

* Administrative Physician and Practice Support

*Demonstratesknowledge of the organization's patient experience expectations and Service Standards and incorporates themin tothe performance of duties.

* Supports patient access activities (i.e.greets patients, collects information, answers questions, requests forassistanceare directed toproperindividual, etc.).

* Answers phones and screens incoming calls. Provides information,takemessages, orredirectscalls to theappropriate person.

*Maintainscooperative and professional relationships with physicians, nurses, and office staff.

* Exercises skill in prioritizing assignmentsin order tocomplete workin a timely mannerwhen there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/ora heavyworkload.

*Demonstratescommunication skills: usingappropriate vocabularyand grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing,and inelectronically sent messages.

*Participatesin training staff in registration and office policies and responsibilities

* Mayassist, provide guidance and/or trainlesssenior staff.

* Reviews all assigned in-basket messages and patient emails before routing to theappropriate providerwhich includes staff messages, appointment notifications, etc.

* Provides patients with non-clinical instructions for any upcoming appointments/procedures.

* Promotes the use and sign-up of MyChart.

* Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.

* Reviews the waitlist periodically and ensures patients are being called and offered appointments.

* Responsible for rescheduling patients when physicians are out or blocking their schedules.

* Organizes and distributes mail and faxes.

* Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.

* Manages the physician's calendars including creating and sending calendar invites.

* Releases medical records in accordanceofHIPAA and FGP ROI procedures

* Documents disclosures in Epic andfulfillsrequests within a10 daytimeframe.

* Processes incoming and outgoing documents via paper and electronic records.

* Scans,uploadsand forwardsappropriate informationwithin EPIC.

* Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN,RNor Licensed Provider.

* Securesappropriate signaturesand forwards documents/forms to correct destination.

* Follows up with the physician on any outstanding messages related to patient care.

* Answers patient questions to ensure understanding and patientsatisfaction, orrefersthem to more senior level staff.

*Maintainsconfidentiality on matters to which they are privileged.Refersall questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary.

* Prepares routine memoranda letters, labels, routine manuscripts,correspondenceand other documents as needed.

* Reviews work for accuracy and completeness. Receives prescription refill requests,locatesrequested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal.

* Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information.Refersquestions related to prescription information to RN/LPN/Provider.

*Initiatesand follows-up on pre-authorizations and appeals and arranges peer-to-peer communication whenrequire. Responsible for Patient, Referral and Authorization work queues.

* Obtains and documents referrals received in EPIC.

* Collaborates with other NYU Langone sites to ensure seamless continuation of care.

* Remains current on latest best practices,policiesand protocols (including workflow updates, FOCUS trainings, and job-related tasks).

*Maintainscleanliness of both personal and patient space, including waiting areas andrestockssupplies as needed.

* Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patientsregardingstatusof referrals and/or authorization.

*Assistswith the completion of special projects,reportsand activities. Ensures requested and related information isaccurateand complete. Brings any problems or questions tosupervisorattention.

Minimum Qualifications:
To qualify you must have a High School or equivalent. Excellent organizational, interpersonal and verbal and written communications skills, strong customer service skills, and ability to complete multiple tasks efficiently and thrive in a team work environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills.

Preferred Qualifications:
6 months Physician practice office experience. Knowledge of medical terminologyKnowledge of EPIC Ambulatory.

Qualified candidates must be able to effectively communicate with all levels of the organization.


NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.


At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.


NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.


View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,873.24 - $56,873.25 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here