Front Desk Agent

Guest Service AssociateSoartress Hospitality is seeking a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!Job Qualifications:Highly motivated team player with strong initiative and desire for achievementMust be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessaryAbility to work well in stressful situationsReadily available and approachable for all guests while providing excellent guest serviceBenefits:Competitive pay and PTOInsurance401(k) Retirement PlanFlexible schedulingSupportive team environmentOpportunity for advancementRewarding Hard Work:Incentive based bonus programFree room nights at our hotels and employee discounts within your hotel brandDiscounts for friends and family within your hotel brandTeam Member recognition and bonusThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.Training:Soartress Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Soartress Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.