Information Technology Analyst - Full-Time

Summary:

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?
Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job - it's a chance to align your career with a life in balance.

If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as a Full Time Information Technology Analyst:

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition or Wellbeing Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


The IT Analyst will be responsible for handling all help desk-related activities. Will interact with company users on all levels to provide prompt answers and assistance and resolve all IT related issues in a timely manner. The ideal candidate will have extreme attention to detail and strong communication skills across multiple platforms.

Essential Functions:

• Serves as point of contact for all colleague IT support, training and knowledge transfer for IT/AV systems.
  
  
• Uses the IT ticketing systems and support requests from colleagues and possibly guests to identify and communicate total resolution.
  
  
• Schedule and perform regular software and hardware maintenance.
  
  
• Test, document and resolve conflicts within the technology deployments.
  
  
• Follow and enhance standards of workstation configurations and software deployments.
  
  
• Support mobile devices and mobile device management (MDM) platforms used by resort operations.
  
  
• Assist with cybersecurity initiatives including endpoint protection, vulnerability remediation, phishing awareness, MFA support, and adherence to corporate security standards.
  
  
• Establishes priorities for daily and project related tasks based on business needs to meet deadlines.
  
  
• Apply or assist in System patches, application updates, and approved corporate software tools.
  
  
• Use provided tools to keep all systems compliant per corporate/directed standards.
  
  
• Manage network configurations with corporate assistance along with network devices.
  
  
• Maintain asset inventory and change management of assets.
  
  
• Work with IT Director and Corporate Teams to evaluate equipment requirements.
  
  
• Brings forth any issues that may affect systems and provide respective solutions to consider and implement.
  
  
• Ensures company software, hardware, e-mail and internet policies are complied.
  
  
• Support and own tasks for IT based projects as needed for property and brand initiatives.
  
  
• Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the time frame the upgrades will need to be made as well as the cost estimates and delivery schedules.
  
  
• Deliver technology support in a manner that supports the resort's wellness-focused guest experience and colleague culture.
  
  
• May participate in an on-call rotation and provide occasional after-hours support for critical business systems and resort operations.
  
  

Qualifications:

• Strong background in IT support.
  
  
• System administration experience.
  
  
• Strong ownership, professionalism, and ability to work independently.
  
  
• Proactive customer service and hospitality traits.
  
  
• Exceptional time management and organizational skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Strong prioritizing and multi-tasking capabilities.
  
  
• Detail orientation and a superior level of computer knowledge.
  
  

EDUCATION/EXPERIENCE

• 2+ years of related IT experience.
  
  
• Bachelors/Associates degree in computer science, MIS, or related field.
  
  
• Computer/server hardware/OS experience preferred.
  
  

PHYSICAL DEMANDS

While performing the duties of this job, the associate will be required to climb, crouch, or crawl. The associate must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The Resort is primarily a device free resort with frequent guests who are on site for rest, relaxation and rehabilitation. The culture and values of the resort are to be maintained while conducting yourself with guests and colleagues alike.