Restaurant Supervisor

Job Description

Job Description

Are you passionate about hospitality and do you thrive in fast-paced, high-energy environments? If so, we have an exciting opportunity for you to join our team as Front of House Supervisor! Candidates should have 2 to 3 years of front of house food and beverage experience. Previous supervisory experience is preferred, but we are willing to develop the right candidate who demonstrates strong leadership potential, professionalism, and a passion for hospitality. This is an excellent opportunity for someone looking to take the next step into restaurant management and grow their career within a luxury hospitality environment.

This position requires a flexible schedule and the ability to work a variety of shifts, including lunch, dinner, evenings, holidays, and all weekends. Due to our wedding and special event business, candidates must be willing to work late nights, with Saturday shifts occasionally extending until 3:00 to 4:00 a.m. Flexibility and reliability are essential to meet the needs of the operation.

A LITTLE ABOUT US

​Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

WHAT WOULD YOU DO AS FOH SUPERVISOR

Courteously greet, escort, and thank upon departure to all guests. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests' tables according to restaurant service standards and legal specifications, courteously and efficiently. Collect and process payments in compliance with proper cash handling procedures. Monitor and maintain security of cash till. Ensure security and confidentiality of guest information. Provide guests with excellent experience to ensure satisfaction. Assist in the maintenance of the restaurant area and equipment. Support management with maintaining a positive, cohesive team.

REQUIRED COMPETENCIES:

Ability to:

• Be well organized, clear thinking, analyze and resolve problems while exercising good judgment.
• Able to work closely and communicate with outside vendors and BOH, at a constant high pace doing a variety of "time restraint" tasks.
• Perform job functions with efficiency and attention to detail.
• Work cohesively with co-workers as part of a team.
• Provide legible communication.
• Compute basic mathematical calculations.
• Perform job functions with minimal supervision.

KNOWLEDGE OF:

• O.S. system.
• Table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
• Particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list.
• All menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Maintain complete knowledge of, and strictly abide by, state liquor regulations (particularly those prohibiting service to minors and intoxicated persons, and drunk driving).
• Correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge of, and comply with, all company and departmental service standards and policies.

The Madrona is a part of Mosaic Hotel Group ; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible full time employees:

Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation, Voluntary Benefit Center for Ancillary Coverages like Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.