Hotel General Manager

Description

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge!

Responsibilities

Opening Leadership & Brand Readiness
• Lead all Hilton readiness, preopening, and activation calls
• Keep the hotel aligned with Hilton's deadlines, deliverables, and critical path milestones
• Ensure all systems, tools, and processes are installed, tested, and ready for day one

Operational Excellence
• Implement Hilton systems, brand standards, and operating procedures
• Train and develop department leaders to build consistent habits and highperformance routines
• Establish a culture of accountability, service, and continuous improvement
• Maintain a safe, compliant, and fully prepared environment for guests and team members

Commercial Strategy & Revenue RampUp
• Partner with Structure Hospitality's revenue and sales leaders to execute the opening commercial plan
• Support pricing, restrictions, demand forecasting, and the 90day rampup strategy
• Drive local sales outreach, account development, RFP submissions, and brand channel optimization
• Monitor weekly performance and adjust tactics to accelerate market penetration

Team Building & Leadership
• Recruit, hire, onboard, and train the entire hotel team
• Set expectations early, coach decisively, and develop leaders, not passengers
• Build a culture where people take pride in their work and support each other

Property Readiness & Compliance
• Manage punch lists for guestrooms, public areas, backofhouse, and lifesafety systems
• Coordinate inspections, permits, and approvals required for opening
• Ensure the hotel is brandready, guestready, and teamready on opening day

Financial & Administrative Management
• Oversee budgeting, forecasting, labor planning, and cost controls
• Protect hotel assets and ensure accurate reporting and cash handling
• Manage vendor relationships and purchasing aligned with brand standards
• Drive profitability through disciplined execution and smart decisionmaking
• Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
• Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality
• Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings
• Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success

Qualifications

Required
• Proven experience as a Hotel General Manager or Assistant General Manager in a branded, selectservice, or extendedstay hotel
• Demonstrated success leading teams, driving performance, and maintaining high standards
• Strong understanding of hotel operations, revenue management fundamentals, and sales processes
• Excellent organizational skills with the ability to manage deadlines, details, and multiple priorities
• Strong communication, leadership presence, and decisionmaking ability
• High integrity, sound judgment, and a calm, steady approach under pressure
• Ability to recruit, train, and develop a highperforming team

Preferred
• Previous experience opening a new hotel or leading major transitions
• Hilton brand experience, especially with Home2 Suites or extendedstay products
• Familiarity with Hilton systems (OnQ, GRO, R&I, etc.)
• Experience working with thirdparty hotel management companies
• Strong local market knowledge or experience in similar markets
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
• 5+ years of experience working in a hotel or the hospitality industry required
• Previous experience as a hotel manager, assistant manager, or hotel department manager required