Restaurant Manager

Job Description

Job Description

Position: Restaurant Manager

Job Overview: Restaurant Manager is responsible to the day-to-day flow of the restaurant from opening until close. To ensure a positive company image by providing courteous, friendly, and efficient service to guests and team members at all times. The Manager must also be prepared and able to perform the duties in other restaurant positions within reason. Ensure implementation of service strategies and initiatives per Company and Brand standards. Recruit, train, and develop departmental personnel. Provide exemplary performance for staff to follow. Align with the General Manager and maintain professionalism at all times. Deliver products and services that meet or exceed the needs and expectations of customers. Develop business relationships and provide exceptional customer service. Build strong rapport with key stakeholders/ property owners through proactive and ongoing communication.

Essential Job Responsibilities:

• Resolve escalations with a positive outcome when the need to do so arises
• Supervise staff and coordinate day-to-day operation of each assigned shift
• Delegate duties to staff and send associates on break at appropriate times
• Assist in properly training staff to execute service standards for presentation, delivery of food and beverage, and service style
• Communicate with guests and solicit their feedback, address issues as needed
• Observe staff interactions with guests; coach, train and correct staff as needed
• Identify areas of opportunity within the operation to enhance speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience.
• Assist with special events as needed.

Personal Skills:

• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Demonstrate decision-making ability, leadership skills, and ability to prioritize and delegate tasks.
• Provides a guest experience that exceeds the guest's expectations.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
• Self-starter with effective leadership skills.
• Work a flexible schedule.
• Be organized and work well in a fast-paced team environment.
• Have an outgoing personality.
• Maintain professionalism at all times.
• Move, lift push, pull and place object weighing less than or equal to 25 lbs. without assistance.

Responsibilities and Duties:

• Adhere to safety and emergency procedures (I.e. evacuation, first-aid, etc.) to include removing all safety hazards.
• Maintains current knowledge of local area, attractions and events.
• Prepare work schedules to efficiently handle business volume.
• Validate receipt and store purchased items appropriately.
• Monitor departmental personnel hours worked to prevent overtime. Cover shifts for call offs or vacancies if needed. Review and edit (if applicable) personnel time records daily. Finalize and approve period-ending records timely. Processing of tips or gratuities for submission for payroll.
• Act as a liaison between the food and beverage department and all other departments.
• Recruit, train and provide career development for FOH food & beverage personnel.
• Ensure all personnel required certifications, permits and training documentation are completed and current.
• Work with management in maximizing revenues, controlling payroll and department expenses within budgeted guidelines.
• Implement and monitor inventory and cost controls.
• Fulfill Manager on Duty responsibilities.
• Any and all reasonable additional duties that align with key deliverables of the restaurant and support our hotels, owners, and associates.

Qualifications/Knowledge:

• Minimum of 6+ months of restaurant experience, including 6+ months of team leadership experience required
• Excellent customer service skills.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment.
• Ability to arrive at work at scheduled time and stay until scheduled end time
• Ability to work a flexible schedule including weekends, holidays, and evenings

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.