Service Advisor

Service Advisor

Reports To: Service Manager

Join Our Team as a Service Advisor!

We are looking for a professional, customer-focused Service Advisor to join our team. The Service Advisor is a key part of the customer experience, helping customers understand their vehicle's service needs while coordinating repairs with our service department.

If you are organized, dependable, personable, and enjoy working in a fast-paced automotive environment, we want to hear from you!

What You'll Do

• Greet customers promptly and professionally as they enter the service area.
• Listen to customers and ask questions to understand vehicle concerns and performance issues.
• Inspect vehicles as needed to help determine service and repair needs.
• Prepare accurate, itemized repair estimates and work orders, including parts and labor costs.
• Answer customer questions and inquiries in person and by phone.
• Answer incoming calls to your desk phone and return all customer calls the same day when a call is missed.
• Communicate with customers throughout the repair process using phone calls, text messaging, and in-person updates.
• Keep customers informed about vehicle status, recommended repairs, and completion times.
• Ensure repair orders are written accurately and in a timely manner.
• Close repair orders promptly once work has been completed and notify customers that their vehicles are ready.
• Perform minor adjustments or repairs when appropriate.
• Work cooperatively and positively with technicians, management, and all dealership personnel.
• Maintain CSI (Customer Satisfaction Index) at or above company standards.
• Maintain a professional, courteous, and non-discriminatory attitude toward customers, coworkers, and members of the public.
• Follow all company policies regarding equal employment opportunity, non-discrimination, and harassment.
• Perform other duties and tasks as assigned.

What We're Looking For

We're looking for someone who:

• Provides excellent customer service.
• Communicates clearly and professionally.
• Is organized and able to manage multiple customer needs at once.
• Follows through and keeps customers informed.
• Works well as part of a team.
• Takes pride in accuracy, professionalism, and customer satisfaction.
• Is dependable and maintains a positive attitude.
• Can work effectively in a busy automotive dealership environment.

Equipment & Tools

You may regularly use:

• Computers and automotive/service software
• Phones and calculators
• Office equipment
• Pens, pencils, staplers, and other office supplies
• Hand tools
• Measuring tools, including micrometers, calipers, thickness gauges, and pressure/temperature gauges

Driving Responsibilities

This position may require:

• Starting customer vehicles and performing short test drives as needed.
• Moving customer vehicles throughout the dealership.
• Repositioning new and used vehicles on sales lots.
• Performing other driving duties as assigned.

Safety Requirements

Employees are required to follow all dealership safety procedures and properly use required personal protective equipment.

Required footwear: Leather-topped, rubber-soled shoes.

Physical Requirements

This position requires the ability to:

• Stand intermittently for up to approximately 60% of the workday.
• Walk intermittently for up to approximately 20% of the workday.
• Sit intermittently for up to approximately 10% of the workday.
• Occasionally bend, stoop, kneel, crouch, climb, balance, twist, turn, reach, push, and pull.
• Frequently handle office equipment, tools, and other materials.
• Lift up to 20 lbs. and carry up to 10 lbs.
• Perform occasional pushing and pulling using equipment and hand tools.
• Work around vehicles, machinery, and automotive repair equipment.

Work Environment

The Service Advisor works in both indoor and outdoor dealership environments and may be exposed to:

• Changing weather conditions
• Dust, fumes, mist, gases, and odors
• Noise and vibration from vehicles, engines, electrical and air tools, machinery, and diagnostic equipment
• Automotive service and repair activities

The work environment characteristics described above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Every Car Pros Employee

Car Pros believes that all employees should be good stewards of the dealership and its property. Employees are responsible for helping safeguard and properly care for dealership assets, including vehicles, customer vehicles in the dealership's care, tools, computers, and other equipment.

Every employee is also expected to contribute to maintaining a clean, organized, and professional dealership. This includes cleaning up after themselves, keeping their work area neat and clean, properly disposing of trash, and helping ensure vehicles and merchandise are properly displayed.

Benefits

Car Pros offers a comprehensive benefits package designed to support employees and their families.

Insurance Benefits

• Employees and their eligible families may enroll in medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 60 days of employment .
• Car Pros sponsors 80% of the basic medical premium through Kaiser Permanente for employees.
• Car Pros also sponsors dental and vision insurance for employees.
• Employees are responsible for the additional cost of dependent coverage and any voluntary benefit elections.

401(k)

• Employees are eligible to enroll in the company 401(k) plan after one year of service .

Paid Time Off

• Employees accrue one hour of personal time off for every 30 hours worked .

Why Join Car Pros?

At Car Pros, every employee plays an important role in creating a positive experience for our customers and maintaining a professional dealership environment. We value teamwork, accountability, customer service, and taking pride in the work we do.

If you're ready to build strong customer relationships and become an important part of a professional automotive service team, we encourage you to apply for the Service Advisor position with Car Pros!