Patient Access Representative

Job Description

Your experience matters
UC Davis Health Rehabilitation Health Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Access Representative who excels in this role:

• Performs patient admissions and insurance verification duties under the direction of the Director of Patient Registration.
• Obtains and verifies patient demographic and insurance information, including interviewing patients or their representatives as needed.
• Prepares and processes admitting documentation while remaining current on insurance updates and regulatory requirements.
• Provides supervision and support to admissions associates as needed.
• Ensures all required demographic, billing, and clinical information is accurately obtained and entered into the registration system in a timely manner, assigning a medical record number when appropriate.
• Distributes and explains forms, documents, and educational materials to patients or family members and ensures all required signatures for treatment are obtained.
• Meets with patients or their caregivers before or after admission to exchange necessary information and documentation, explain processes, and address questions or concerns.
• Communicates with admitting physicians' offices, nursing unit staff, and other appropriate personnel to exchange admission information and coordinate patient placement.
• Verifies insurance benefits and obtains precertification or authorization as required; collects applicable payments such as co-pays and deductibles or refers patients to financial counselors for follow-up.
• Reviews patient visit history to ensure compliance with third-party payer requirements and completes appropriate documentation as needed.
• Collects co-pays and other required payments from patients in accordance with established policies and procedures.

What we're looking for

Applicants should have a high school diploma or equivalent; three (3) years of directly related experience may be considered in lieu of the required education. Additional requirements include:

• Billing or collections experience preferred; computer proficiency required.
• Demonstrated critical thinking skills, sound judgment, and the ability to work with minimal supervision.
• Ability to perform effectively in a fast-paced and sometimes stressful environment.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment, including computers, printers, copiers, fax machines, and calculators.
• Strong time management and organizational skills.

Schedule: Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about UC Davis Health Rehabilitation Health Hospital

UC Davis Health Rehabilitation Hospital is a 52-bed inpatient acute rehabilitation hospital that has provided exceptional care to the Northern California community for more than three years. The hospital is proud to be accredited by the Center for Improvement in Healthcare Quality (CIHQ), a nationally recognized accrediting organization that evaluates and certifies healthcare organizations and programs across the United States.

Hourly range : $26 - $30 per hour

EEOC Statement

UC Davis Health Rehabilitation Health Hospital is an Equal Opportunity Employer. UC Davis Health Rehabilitation Health Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.